Troubleshooting guide

Status Codes
164 NetBackup Troubleshooting Guide - UNIX
To check for backups do the following:
On a UNIX master server:
1. Check for active or queued backups by using the job monitor.
2. Check for active bp processes with bpps. This reveals if there are bpbrm or bptm
processes running and a backup is active.
3. If there is no reason for bpsched to be running, then use kill -HUP to terminate it.
Status Code: 215
Message: failed reading global config database information
Explanation: During the periodic checking of the NetBackup configuration, the
NetBackup scheduler process (bpsched) was unable to read the global configuration
parameters.
Recommended Action:
1. On a UNIX master server, verify that the NetBackup database manager (bpdbm)
process is running. On a Windows NT/2000 master server, verify that the NetBackup
Database Manager service is running.
2. Attempt to view the global configuration settings by using the NetBackup
administration interface.
3. For detailed troubleshooting information, create activity log directories for bpsched
and bpdbm on the master server and retry the operation. Then, check the resulting
activity logs.
Status Code: 216
Message: failed reading retention database information
Explanation: During its periodic checking of the NetBackup configuration, the
NetBackup scheduler process (bpsched) could not read the list of retention levels and
values.
Recommended Action: