Troubleshooting guide

Chapter 4, Status Codes and Messages 159
Status Codes
◆ If the error occurred during a restore operation, check the bprd activity logs.
Status Code: 205
Message: cannot connect to server backup restore manager
Explanation: A process on the master server could not connect to a process on a host on
the network while trying to initiate communication with the server that has the storage
unit for a particular operation. This problem can occur during a backup or restore in either
a single or multiple server configuration. This can also occur when the scheduler process
(bpsched) is building its list of available storage units to use during backups.
Recommended Action: Execute the ping command from one host to another by using the
following combinations:
Note Also, see “Resolving Network Communication Problems” on page 24.
1. From the master server, ping the master and all media servers by using the host
names in the storage unit configuration.
2. From each of the media servers, ping the master server by using the name specified in
the NetBackup server list. On a UNIX server, this is the first SERVER entry in the
bp.conf file. On a Windows NT/2000 server, the master is designated on the Servers
tab in the Master Server Properties dialog. To access this dialog, see “Using the
Configure - NetBackup Window” on page 57.
3. On a UNIX server, verify that the bpcd entry in /etc/services or NIS on all the
servers are identical. Verify that the media host is listening on the correct port for
connections to bpcd by running one of the following commands (depending on
platform and operating system):
netstat -a | grep bpcd
netstat -a | grep 13782 (or the value specified during the install)
rpcinfo -p | grep 13782 (or the value specified during the install)
4. On Windows NT/2000 servers:
a. Verify that the bpcd entries are correct in the services file:
%SystemRoot%\system32\drivers\etc\services
b. Verify that the NetBackup Client Service Port number and NetBackup Request
Service Port number on the Network tab in the NetBackup Configuration dialog
match the settings in the services file. To display this dialog, start the Backup,
Archive, and Restore interface and click Configure on the Actions menu.