Troubleshooting guide

Status Codes
158 NetBackup Troubleshooting Guide - UNIX
3. On UNIX servers, verify that the bpcd entries in /etc/services or NIS on all the
servers are identical. Verify that the media host is listening on the correct port for
connections to bpcd by running one of the following commands (depending on
platform and operating system):
netstat -a | grep bpcd
netstat -a | grep 13782 (or the value specified during the install)
rpcinfo -p | grep 13782 (or the value specified during the install)
On UNIX servers, you may have to change the service number for bpcd in
/etc/services and the NIS services map and send SIGHUP signals to the inetd
processes on the clients.
/bin/ps -ef | grep inetd
kill -HUP the_inetd_pid
or
/bin/ps -aux | grep inetd
kill -HUP the_inetd_pid
Note On a Hewlett-Packard UNIX platform, use inetd -c to send a SIGHUP to inetd.
4. On Windows NT/2000 servers:
a. Verify that the bpcd entries are correct in:
%SystemRoot%\system32\drivers\etc\services
b. Verify that the NetBackup Client Service Port number and NetBackup Request
Service Port number on the Network tab in the NetBackup Configuration dialog
match the settings in the services file. To display this dialog, start the Backup,
Archive, and Restore interface and click Configure on the Actions menu.
The values on the Network tab are written to the services file when the
NetBackup Client service starts.
c. Stop and restart the NetBackup services.
5. See “Testing Media Server and Clients” on page 21 and “Resolving Network
Communication Problems” on page 24.
6. If necessary, create activity log directories for the following processes and retry the
operation. Then, check the resulting activity logs on the master server:
◆ If the error occurred during a backup operation, check the bpsched activity logs.