Troubleshooting guide

Chapter 4, Status Codes and Messages 157
Status Codes
network unreachable failure was encountered between the master and a media server or if
only the master server was involved. Execute the ping command from one host to
another by using the following combinations:
1. From the master server, ping the master and all media servers by using the host
names in the storage unit configuration.
2. From each of the media servers, ping the master server host by using the host name
specified in the NetBackup server list. On a UNIX server, this is the first SERVER entry
in the bp.conf file. On a Windows NT/2000 server, the master is designated on the
Servers tab in the Master Server Properties dialog. To access this dialog, see “Using
the Configure - NetBackup Window” on page 57.
3. See “Testing Media Server and Clients” on page 21 and “Resolving Network
Communication Problems” on page 24.
4. If necessary, create activity log directories for the following processes and retry the
operation. Then, check the resulting activity logs on the master server:
◆ If the error occurred during a backup, check the bpsched activity logs.
◆ If the error occurred during a restore, check the bprd activity logs.
Status Code: 204
Message: connection refused by server backup restore manager
Explanation: The media host refused a connection on the port number for bpcd. This
error can be encountered during a backup or restore.
Recommended Action: Execute the ping command from one host to another by using the
following combinations:
Note Also, see “Resolving Network Communication Problems” on page 24.
1. From the master server, ping the master and all media servers by using the host
names in the storage unit configuration.
2. From each of the media servers, ping the master server by using the name specified in
the NetBackup server list. On a UNIX server, this is the first SERVER entry in the
bp.conf file. On a Windows NT/2000 server, the master is designated on the Servers
tab in the Master Server Properties dialog. To access this dialog, see “Using the
Configure - NetBackup Window” on page 57.