Troubleshooting guide

Chapter 4, Status Codes and Messages 155
Status Codes
Status Code: 201
Message: handshaking failed with server backup restore manager
Explanation: A process on the master server encountered an error when communicating
with the media host (can be either the master or a media server). This error means that the
master and media server processes were able to initiate communication, but encountered
difficulties in completing them. This problem can occur during a backup, restore, or
media list in a single or multiple server configuration.
Recommended Action:
1. Determine the activity that encountered the handshake failure by examining the
NetBackup All Log Entries report for the appropriate time period. If there are media
servers, determine if:
◆ The handshake failure was encountered between the master and a media server.
or
◆ Only the master server was involved.
2. If necessary, create the following activity log directories for the following:
◆ bpcd on the NetBackup media host (can be either the master or a media server).
◆ If the error was encountered during a backup operation, bpsched on the master
server.
◆ If the error was encountered during a restore operation, bprd on the master
server.
◆ If the error was encountered during a media list operation, admin in the
NetBackup logs/admin directory on the master server.
3. Retry the operation and examine the resulting activity logs for information on why
the error occurred.
Status Code: 202
Message: timed out connecting to server backup restore manager
Explanation: A process on the master server timed out while trying to initiate
communications with the media host (can be either the master or a media server). This
problem can occur during a backup or restore in either a single or multiple server
configuration.
Recommended Action: Determine which activity encountered the connection timeout
failure by examining the All Log Entries report for the appropriate time period. If there
are media servers, determine if the timeout occurred between the master and a media
server or if only the master was involved.