Troubleshooting guide

Chapter 4, Status Codes and Messages 153
Status Codes
Explanation: A backup or archive operation that was queued by the backup scheduler
was not attempted because the backup window was no longer open.
Recommended Action:
◆ If possible, change the schedule to extend the backup window for this class and
schedule combination so it does not occur again.
◆ If the backup must be run, use the Manual Backup command on the Class menu in the
Backup Policy Management window to perform the backup. Manual backups ignore
the backup window.
Status Code: 197
Message: the specified schedule does not exist in the specified class
Explanation: A user backup or archive request has specified the exact class and schedule
to use when performing a backup. The class exists but does not contain the schedule.
◆ On Microsoft Windows and NetWare nontarget clients, you can specify a class or
schedule on the Backups tab in the NetBackup Configuration dialog box. To display
this dialog box, start the Backup, Archive, and Restore interface on the client and click
Configure on the Actions menu.
◆ On UNIX and Macintosh clients, you can specify a class or schedule by using the
bp.conf options, BPBACKUP_CLASS or BPBACKUP_SCHED.
◆ On NetWare target clients, you can specify a class or schedule in the bp.ini file.
Recommended Action:
1. Check the client progress log (if available) to determine the class and schedule that
were specified.
2. Check the configuration on the master server to determine if the schedule is valid for
the class. If the schedule is not valid, either add the schedule to the class configuration
or specify a valid schedule on the client.
Status Code: 198
Message: no active classes contain schedules of the requested type for this client
Explanation: A user backup or archive has been requested, and this client is not in a class
that has a user backup or archive schedule.
Recommended Action: Determine if the client is in any class that has a schedule of the
appropriate type (either user backup or archive).
◆ If the client is in such a class, check the general class attributes to verify that the class
is set to active.