Troubleshooting guide

Chapter 4, Status Codes and Messages 151
Status Codes
1. Retry the operation and check the progress log on the client for error messages that
reveal the problem.
2. Verify that the tape is available and readable.
3. Verify that the drive is in an UP state. Use the Device Monitor
4. For detailed troubleshooting information:
a. Create a bptm activity log on the server.
b. On a Windows NT/2000 client, create a tar activity log.
c. Retry the operation and check the resulting activity logs.
Status Code: 189
Message: the server is not allowed to write to the client’s filesystems
Explanation: The client is not allowing writes from the server.
Recommended Action: Perform the following to perform restores or install software from
the server.
◆ On a UNIX client, delete DISALLOW_SERVER_FILE_WRITES from the
/usr/openv/netbackup/bp.conf file.
◆ On a Microsoft Windows or NetWare nontarget client, select Allow server-directed
restores on the General tab in the NetBackup Configuration dialog box. To display
this dialog box, start the Backup, Archive, and Restore interface on the client and click
Configure on the Actions menu.
◆ On a Macintosh client, delete DISALLOW_SERVER_FILE_WRITES from the bp.conf
file in the NetBackup folder in the Preferences folder.
◆ On a NetWare target client, set ALLOW_SERVER_WRITE to yes in the bp.ini file.
Status Code: 190
Message: found no images or media matching the selection criteria
Explanation: A verify, duplicate, or import was attempted and no images matching the
search criteria were found in the NetBackup catalog.
Recommended Action: Change the search criteria and retry.
Status Code: 191
Message: no images were successfully processed