Troubleshooting guide

Status Codes
146 NetBackup Troubleshooting Guide - UNIX
Status Code: 175
Message: not all requested files were restored
Explanation: When restoring files from an image, the bptm or bpdm process detected a
fatal error condition and terminated the restore before it completed. This should not occur
under normal circumstances.
Recommended Action:
1. Check the NetBackup Problems report and the progress log on the client for
additional information about the error
2. For detailed troubleshooting information, create an activity log directory for either
bptm or bpdm (whichever applies) and retry the operation. Check the resulting
activity log.
Status Code: 176
Message: cannot perform specified media import operation
Explanation: The tape manager (bptm) detected an error condition when attempting to
import a specific backup image. Possible reasons for this are:
◆ Media ID is already active in the NetBackup media catalog on this server
◆ Media ID is not in the Media Manager volume configuration
◆ Fatal tape manager (bptm) error occurred
◆ Total image was not obtained from Phase 1 of import
Recommended Action:
1. Check the NetBackup Problems report to find the exact cause of the failure.
2. Try the following:
◆ If the media ID is already active, duplicate all images on the original media ID to
another volume. Then, manually expire the original media and redo the import.
◆ If the media ID is not present in the Media Manager volume configuration, add it.
◆ If a fatal bptm error occurred, verify that the Media Manager volume daemon
(vmd) is active on UNIX or the NetBackup Volume Manager service is active on
Windows NT/2000.
◆ If the entire image is not present, perform import phase 1 on the media IDs that
have the remainder of the image.