Troubleshooting guide

Chapter 4, Status Codes and Messages 145
Status Codes
1. Check the NetBackup Problems report to see if it shows the cause of the problem. If
you see a Problems report message similar to
“attempting to write 32767 bytes, not a multiple of 1024”
save all logs and call VERITAS customer support.
2. On UNIX, if this occurs during a restore, it may be that the tape drive is incorrectly
configured to write in fixed length mode when it should write in variable length
mode.
Verify your drive’s configuration, comparing it to what is recommended in the Media
Manager Device Configuration Guide (also see step 7 of this procedure).
If your configuration incorrectly specifies fixed length mode, change the
configuration to specify variable length mode and suspend media that were written
on that device. The images written to those media may be restorable (this is platform
dependent), but single file restores are almost guaranteed to fail.
3. If you see the problem with only one client, verify that the client binaries are correct,
especially those for bpcd.
4. Can you read or write any other images on this media?
If so, check the following reports for clues:
◆ Images on Media report
◆ Media Contents report
5. Verify the following:
◆ The media by using the NetBackup image verify option.
◆ That you are using the correct media type for the device.
6. Check the system or console log for errors (on UNIX) or the Event Viewer Application
log (on Windows NT/2000).
7. For detailed debug information, create an activity log directory for either bptm or
bpdm (whichever applies) and retry the operation. Check the resulting activity log.
If the bptm activity log shows an error similar to
00:58:54 [2304] <16> write_data: write of 32768 bytes
indicated only 29696 bytes were written, errno = 0
it may be that the tape drive is configured to write in fixed length mode rather than
variable length mode, and the image being written encountered the end-of-media.
Take the corrective action suggested in step 2.