Troubleshooting guide

Status Codes
144 NetBackup Troubleshooting Guide - UNIX
Explanation: When loading a volume for a backup or restore, the tape manager (bptm),
did not find the expected tape header. This can mean that a volume in a robotic device is
not in the slot number shown in the Media Manager volume configuration or that a read
error (I/O error) occurred.
Recommended Action:
1. If the volume is in a robot that supports barcodes, verify the robot contents by using a
Media Manager robot inventory option.
2. If the volume was mounted on a nonrobotic drive, verify that the correct volume was
mounted and assigned.
3. Check the NetBackup Problems report. If a fatal read error occurred, attempt the
operation again using another drive, if possible.
Status Code: 173
Message: cannot read backup header, media may be corrupted
Explanation: When searching for a backup image to restore, the tape manager (bptm)
could not find the correct backup ID at the position on the media where NetBackup
expected it to be. This can indicate a drive hardware problem.
Recommended Action:
1. Check the NetBackup Problems report for clues as to what caused the error.
2. Try the restore on another drive if possible.
3. For detailed troubleshooting information, create an activity log directory for bptm
and retry the operation. Check the resulting activity log.
Status Code: 174
Message: media manager system error occurred
Explanation: An abnormal condition occurred causing a tape manager (bptm) or disk
manager (bpdm) failure. This should not occur under normal circumstances.
Note If this occurs on a Sequent platform and you are attempting to back up more than
four gigabytes of data, save all your logs and call VERITAS technical support. For
other platforms perform the recommended actions described below.
Recommended Action: