Troubleshooting guide

Chapter 4, Status Codes and Messages 141
Status Codes
Windows NT/2000, 98, 95:
install_path\NetBackup\var\auth
UNIX:
/usr/openv/var/auth
Macintosh:
:System Folder:Preferences:NetBackup:var:auth
3. On the systems that are having the authentication problem, remove the remote host
that is not being authenticated from the methods_allow.txt file.
For example, if hosta and hostb are having the problem, remove hosta from the file on
hostb and vice versa.
Retry the operation.
◆ If the problem still exists, it indicates connection problems not related to
authentication.
◆ If connections are now successful, proceed to the next step.
4. Execute bpauthsync -vopie on the master server to resynchronize the key files on
the systems.
On Windows NT/2000:
install_path\NetBackup\bin\admincmd\bpauthsync -vopie -servers
-clients
On UNIX:
/usr/openv/netbackup/bin/admincmd/bpauthsync -vopie -servers
-clients
5. Add back the names removed in step 3 and retry the operation.
6. Create activity log directories for the processes involved in authentication between
NetBackup systems. These include:
◆ On the server, create activity log directories for bprd, bpdbm, bpcd.
◆ On the client, create activity log directories for bpbackup, bprestore, bpbkar
(Windows NT/2000 only).
Retry the operation and check the logs.