Troubleshooting guide

Chapter 4, Status Codes and Messages 135
Status Codes
Explanation: One of two explanations exist.
◆ A request was made that is unrecognized. This usually results from different versions
of NetBackup software being used together.
◆ If a client receives this error in response to a list or restore request, it means that the
DISALLOW_CLIENT_LIST_RESTORE or DISALLOW_CLIENT_RESTORE option exists
in the bp.conf file on a UNIX NetBackup server or registry on a Windows NT/2000
NetBackup server. These options deny list and restore requests from all NetBackup
clients.
Recommended Action:
1. If you suspect that the software versions are the problem, verify that all NetBackup
software is at the same version level.
◆ On UNIX NetBackup servers and clients, check the
/usr/openv/netbackup/bin/version file.
◆ On Windows NT/2000 NetBackup servers, check the
install_path\netbackup\version.txt file or the About NetBackup item on the
Help menu.
◆ On Microsoft Windows clients, check the About NetBackup item on the Help
menu.
◆ On NetWare target clients, check the Version entry in the bp.ini file.
If the client software is earlier than 3.0, verify that the client is in a Standard type
class.
◆ On Macintosh clients, check the version file in the bin folder in the NetBackup
folder in the Preferences folder.
2. If the server is denying list and restore requests, remove the
DISALLOW_CLIENT_LIST_RESTORE and DISALLOW_CLIENT_RESTORE options
from the bp.conf file on a UNIX NetBackup server or registry on a Windows
NT/2000 NetBackup server. Then, stop and restart the NetBackup request daemon
(UNIX) or NetBackup Request Manager service (Windows NT/2000).
3. For detailed troubleshooting information, create bpdbm, bprd, and admin activity log
directories. Then, retry the operation and check the resulting activity logs.
Status Code: 135
Message: client is not validated to perform the requested operation
Explanation: This is usually caused by a request to restore files to a client other than the
one that made the request and the request did not come from the root user (administrator
on Windows NT/2000) on a NetBackup server.