Troubleshooting guide

Chapter 4, Status Codes and Messages 127
Status Codes
◆ NetBackup Problems report to determine the device or volume that caused the
error
◆ System and error logs for the system
◆ Event Viewer Application and System logs (Windows NT/2000)
3. For detailed troubleshooting information, create an activity log directory for bptm
and retry the operation. Check the resulting activity log files.
Status Code: 95
Message: requested media id not found in NB media database and/or MM volume
database
Explanation: An operation was requested on a media ID for which NetBackup does not
have a record. An example of this is using bpmedia to suspend or freeze a media ID that
does not exist.
Recommended Action: Run a NetBackup Media List report to determine the valid media
IDs. Then, retry the command with a valid media ID.
Status Code: 96
Message: unable to allocate new media for backup, storage unit has none available
Explanation: The tape manager (bptm) could not allocate a new volume for backups. This
indicates that the storage unit has no more volumes available in the volume pool for this
backup.
Recommended Action: Check the NetBackup Problems report to determine the storage
unit that is out of media.
1. If the storage unit is a robot and there are empty slots, add more volumes (remember
to specify the correct volume pool).
◆ If there are no empty slots, move some media to nonrobotic and then add new
volumes.
◆ If you are having difficulty keeping track of your available volumes, try the
available_media script:
On UNIX, this script is in:
/usr/openv/netbackup/bin/goodies/available_media
On Windows NT/2000, the script is in:
install_path\NetBackup\bin\goodies\available_media.cmd