Troubleshooting guide

Chapter 4, Status Codes and Messages 125
Status Codes
Recommended Action:
1. Check the All Log Entries report for more information.
2. Check the NetBackup Media Lists report to see if the catalog is intact. If the catalog is
not intact, consider reloading it from the latest NetBackup catalog backup volume.
3. Verify that the disk partition on which the catalog resides has enough space.
4. If the above actions do not explain the problem, check the NetBackup Problems
report.
5. For detailed troubleshooting information, create a bptm activity log directory on the
server and retry the operation. Check the resulting activity log file.
6. Contact customer support and send appropriate problem and activity log sections.
Status Code: 92
Message: media manager detected image that was not in tar format
Explanation: When performing a restore, the tape manager (bptm) or disk manager
(bpdm) could not find a tar header at the offset it expected.
Recommended Action:
1. Perform a bpverify of the affected image to determine if it is written correctly.
2. Check the NetBackup Problems report for additional information about the error.
3. Verify the Media Manager and system configuration for the drive.
For example, on some UNIX systems, for example, if you do not configure the drive
for variable-mode block size writes, backup images written to the media produce this
error when an attempt is made to restore the image. For example, you see the
following sequence of events:
◆ Backup succeeds
◆ Verify succeeds
◆ Restore fails
The bptm activity log shows an error similar to
00:58:54 [2304] <16> write_data: write of 32768 bytes indicated
only 29696 bytes were written, errno = 0