Troubleshooting guide

Status Codes
124 NetBackup Troubleshooting Guide - UNIX
Explanation: NetBackup detected a problem when backing up an Auspex FastBackup
client.
Recommended Action: Check the All Log Entries report. If more details are required,
create bptm and bpbrm activity log directories on the server. Then, retry the operation and
check the resulting log files. This error is usually due to a configuration problem.
Status Code: 90
Message: media manager received no data for backup image
Explanation: The tape manager (bptm) or disk manager (bpdm) received no data when
performing a backup or archive. This can occur for incremental backups where no data
was backed up because no files have changed.
Recommended Action:
1. For additional information, check the following:
◆ NetBackup Problems report to determine the device or media that caused the
error
◆ System and error logs for the system (UNIX)
◆ Event Viewer Application log (Windows NT/2000)
2. Verify the Media Manager and system configuration for the drive.
For example, on UNIX the drive may not be set for variable mode in a case where that
mode is required by NetBackup. Check the Media Manager Device Configuration Guide
for drive configuration information.
3. Verify that the Media Manager configuration for the backup device matches what is
specified for the storage unit in the NetBackup class.
4. Verify that you are using the correct media in the drive.
5. For detailed debug information, create a bpdm or bptm activity log directory
(whichever applies) on the server. If the client is Windows NT/2000, also create a
bpbkar activity log directory on the client. Retry the operation and check the
resulting activity logs. Retry the operation. Check the resulting activity log file.
Status Code: 91
Message: fatal NB media database error
Explanation: The tape manager (bptm) received an error while reading or updating its
media catalog.