Troubleshooting guide

Chapter 4, Status Codes and Messages 123

Status Codes

◆ Event Viewer Application and System logs (Windows NT/2000)

2. Check for the following:

◆ A defective or dirty drive. Clean it or have it repaired (see the tpclean command

for cleaning).

◆ Incorrect drive configuration. Verify the Media Manager and system

configuration for the drive.

For example, on UNIX the drive could be configured for fixed mode when it must

be variable mode. See the Media Manager Device Configuration Guide for more

information.

◆ Defective media. In this case, some data may be lost. Use the bpmedia command

to set the volume to the FROZEN state so it is not used for future backups.

◆ The wrong media type. Verify that the media matches the drive type you are

using.

Status Code: 87

Message: media close error

Explanation: The system’s device driver returned an I/O error while NetBackup was

closing a tape or optical disk.

Recommended Action:

1. For additional information, check the following:

◆ NetBackup Problems report to determine the device or media that caused the

error

◆ System and error logs for the system (UNIX)