Troubleshooting guide

Chapter 4, Status Codes and Messages 119
Status Codes
Note ltid or the NetBackup Device Manager service is used only if devices are attached
to the system.
Status Code: 81
Message: Media Manager volume daemon (vmd) is not active
Explanation: The tape manager (bptm) could not communicate with the NetBackup
Volume Manager service (Windows NT/2000) or the Media Manager volume daemon
(UNIX). This communication is required for most operations.
Recommended Action: On UNIX, verify that the Media Manager device daemon (ltid)
and the volume daemon (vmd) are running. Start them if necessary.
On Windows NT/2000, verify that both the NetBackup Device Manager service and the
NetBackup Volume Manager service are running. Start them if necessary.
Note ltid or the NetBackup Device Manager service is used only if devices are attached
to the system.
Status Code: 82
Message: media manager killed by signal
Explanation: The tape manager (bptm) or disk manager (bpdm) was terminated by
another process or a user.
Recommended Action: This should not occur in normal operation. If you want to
terminate an active backup, use the NetBackup Activity Monitor.
When backing up a DomainOS client (for example, Apollo), this has been seen to occur
after the server has not received anything on the socket for at least 300 seconds, thus
causing a client read timeout and breaking the connection. The bpbkar activity log had
an entry similar to the following:
13:22:49 [1347] <16> bpbkar: ERR - Extra output - - ECONNRESET
Connection reset by peer (UNIX/errno status)
Increasing the CLIENT_READ_TIMEOUT value (in this instance to 900) has resolved this
problem.
Status Code: 83
Message: media open error
Explanation: The tape manager (bptm) or disk manager (bpdm) could not open the device
or file that the backup or restore must use.