Troubleshooting guide

Chapter 4, Status Codes and Messages 115
Status Codes
Status Code: 69
Message: invalid file list specification
Explanation: The file list received from the server had invalid entries.
Recommended Action: Check the class file list. If wildcards are used, verify there are
matching bracket characters ([ and ]). If the file list contains UNC (Universal Naming
Convention) names, ensure they are properly formatted.
Status Code: 70
Message: an entry in the file list expanded to too many characters
Explanation: The wildcards used in one of the file list entries caused too many files to be
specified.
Recommended Action: Change the wildcards in the file list to specify fewer files.
Status Code: 71
Message: none of the files in the file list exist
Explanation: The files in the file list did not match any of the files on the client. This error
can occur when there is only one file in the file list and the file cannot be backed up due to
an I/O error.
Recommended Action:
1. Verify that the correct file list is specified for this client.
2. On Windows NT/2000 clients, verify that the account used to start the NetBackup
Client service has read access to the files.
If you are backing up a network drive or a UNC (universal naming convention) path,
use the Services application in the Windows NT/2000 Control Panel to verify that the
NetBackup Client service does not start under the SYSTEM account. The SYSTEM
account cannot access network drives.
To back up network drives or UNC paths, change the NetBackup Client service
startup to log in as a user that has permission to access network drives.
3. Check the All Log Entries report for clues.
4. Set up activity logging:
◆ On UNIX and Windows NT/2000 clients, create an activity log directory for
bpbkar.