Troubleshooting guide

Status Codes
114 NetBackup Troubleshooting Guide - UNIX
Status Code: 67
Message: client backup failed to read the file list
Explanation: The client could not read the list of files to back up.
Recommended Action: First, verify that the server did not crash. If that is not the problem
and you need more information:
1. Set up activity logging:
a. On the server, create a bpbrm activity log directory.
b. On UNIX and Windows NT/2000 clients, create a bpbkar activity log directory.
c. On other PC clients except Macintosh, create an activity log directory for bpcd
(the bpcd log is created automatically on Macintosh).
To increase the amount of information that appears in the logs, see the logging topics
in Chapter 3.
2. Retry the operation and check the resulting activity logs.
Status Code: 68
Message: client timed out waiting for the file list
Explanation: The client did not receive the list of files to back up within the allotted time.
This list comes from the server.
Recommended Action: First, verify that the server did not crash. If that is not the problem
and you need more information:
1. Set up activity logging:
a. On the server, create an activity log directory for bpbrm.
b. On UNIX and Windows NT/2000 clients, create a bpbkar activity log directory.
c. On other PC clients except Macintosh, create an activity log directory for bpcd
(the bpcd log is created automatically on Macintosh).
To increase the amount of information that appears in the logs, see the logging topics
in Chapter 3.
2. Retry the operation and check the resulting activity logs.