Troubleshooting guide

Status Codes
112 NetBackup Troubleshooting Guide - UNIX
Recommended Action:
1. On all but Macintosh clients, enable bpcd activity logging as follows:
a. Create a bpcd activity log directory on the client.
b. On a UNIX client, add the VERBOSE option to the
/usr/openv/netbackup/bp.conf file.
c. On PC clients, increase the debug or log level as explained in the activity log
topics in Chapter 3.
2. On Macintosh clients, check the inetd and bpcd activity logs. Both logs are created
automatically.
◆ Check the inetd log to see if NetBackupListen is running.
◆ Check the bpbkar and tar messages in the bpcd log file.
To increase the logging level, set the loglevel parameter in the mac.conf file to
a higher value.
3. On a UNIX or Windows NT/2000 client, create the bpbkar activity log directory on
the client.
4. On Windows NT/2000 clients, verify that the NetBackup Client service is running.
5. On a UNIX client, use the ps command to check for a client process that is using too
much CPU time.
6. Retry the backup and examine the activity logs for clues on the cause of the failure.
Status Code: 65
Message: client timed out waiting for the continue message from the media manager.
Explanation: The tape manager, bptm reported that the media did not load and position
within the allotted time.
Recommended Action: Verify that the requested volume is available and the required
device is in an UP state.
For detailed debug information: