Troubleshooting guide

Status Codes
110 NetBackup Troubleshooting Guide - UNIX
4. On Macintosh clients, check the inetd and bpcd activity logs. Both logs are created
automatically.
◆ Check the inetd log to see if NetBackupListen is running.
◆ Check the bpbkar and tar messages in the bpcd log file.
To increase the amount of information included in the logs, set the loglevel
parameter in the mac.conf file to a higher value.
5. Check the bpcd activity log to determine the server’s peername and what
comparisons are being made.
The bpcd process compares NetBackup server list entries to the peername of the
server attempting the connection and rejects the connection if the names are different.
If necessary, change the server list entry on the client to match the peername.
6. On Windows NT/2000 clients, check the following:
◆ Verify that NetBackup for Windows NT/2000 software was installed under a
Windows NT/2000 administrator account.
If NetBackup is under another type of account, reinstall it under an administrator
account. The installation will complete successfully under a non-administrator
account but the NetBackup Client service is not added to Windows NT/2000 and
the NetBackup server cannot access the client.
◆ Verify that the Windows NT/2000 TCP/IP service specifies the domain server
that resolves names for the subnet that contains the NetBackup servers.
UNIX and Windows NT/2000 clients are frequently not on the same subnet and
use different domain servers. When this condition exists the NetBackup servers
and Windows NT/2000 clients may be able to ping one another, but the server is
still unable to access the Windows NT/2000 client.
7. If the preceding steps do not resolve this problem, see “Resolving Network
Communication Problems” on page 24.
8. If NetBackup is using multiple network interfaces with slave servers, make sure the
interface names appear in the client’s /usr/openv/netbackup/bp.conf file.
Status Code: 60
Message: client cannot read the mount table
Explanation: The backup process on the client could not read the list of mounted file
systems.
Recommended Action: