Troubleshooting guide

Chapter 4, Status Codes and Messages 109
Status Codes
Status Code: 59
Message: access to the client was not allowed
Explanation: The master or media server is trying to access the client, but the server is not
recognized by the client as a valid server.
Recommended Action:
1. If the server is a valid server, verify that it is in the server list on the client. If necessary
add it as follows:
◆ On Windows NT/2000, 98, and 95 clients, add the server on the Servers tab in the
Specify NetBackup Machines dialog box. To display this dialog, start the Backup,
Archive, and Restore interface on the client and click Specify NetBackup
Machines on the Actions menu.
◆ On UNIX, and Macintosh clients, add a SERVER entry in the bp.conf file.
◆ On NetWare target and OS/2 clients add a SERVER entry in the bp.ini file.
If you change the server list on a UNIX master server, you must stop and then restart
the NetBackup Request daemon (bprd) and NetBackup database manager daemon
(bpdbm) for the changes to take effect. On Windows NT/2000, stop and restart the
NetBackup Request Manager and NetBackup Database Manager services.
2. On Windows NT/2000 clients, enable bpinetd activity logging as follows:
a. Create a bpinetd activity log directory on the client.
b. Increase the debug or log level as explained in the activity log topics in Chapter 3.
c. Retry the backup and examine the resulting logs to determine the cause of the
failure.
3. On all but Macintosh clients, enable bpcd activity logging as follows:
a. Create a bpcd activity log directory on the client.
b. On a UNIX client, add the VERBOSE option to the
/usr/openv/netbackup/bp.conf file.
c. On PC clients, increase the debug or log level as explained in the activity log
topics in Chapter 3.
d. Retry the backup and examine the resulting logs to determine the cause of the
failure.