Troubleshooting guide

Status Codes
108 NetBackup Troubleshooting Guide - UNIX
c. Verify that the NetBackup Client Service Port number and NetBackup Request
Service Port number on the Network tab in the NetBackup Configuration dialog
box match the bpcd and bprd settings in the services file. To display this
dialog box, start the Backup, Archive, and Restore interface on the server and
click Configure on the Actions menu.
The values on the Network tab are written to the services file when the
NetBackup Client service starts.
d. Verify that the NetBackup client service is running.
e. On Windows NT/2000 systems, for NetBackup 3.0 to NB3.1.1, the
install_path\winnt\system32\drivers\etc\services file may not have
correct information. The following entries are correct:
bpcd 13782/tcp
bprd 13720/tcp
f. Use the following command to see if the master server returns correct information
for the client:
install_path\Veritas\NetBackup\bin\admincmd\bpclntcmd -pn
2. For UNIX servers:
a. Make sure the NetBackup client software is installed.
b. Verify that the bpcd port number on the server (either NIS services map or in
/etc/services) matches the number in the client’s services file.
3. For a Macintosh or NetWare target client, verify that the server is not trying to connect
when a backup or restore is already in progress on the client. These clients can handle
only one NetBackup job at a time.
4. Perform “Resolving Network Communication Problems” on page 24.
Status Code: 58
Message: can’t connect to client
Explanation: The server was unable to connect to the client.
Recommended Action: Perform “Resolving Network Communication Problems” on
page 24.