Troubleshooting guide

Chapter 4, Status Codes and Messages 107
Status Codes
3. Perform “Resolving Network Communication Problems” on page 24.
4. On UNIX clients, verify that the /usr/openv/netbackup/bin/bpcd binary exists
and that it is the correct size.
5. Check the /etc/inetd.conf file to make sure the bpcd path is correct in the
following entry:
bpcd stream tcp nowait root /usr/openv/netbackup/bin/bpcd bpcd
6. On systems that include NetBackup master, slave, and clients (with NetBackup
database extension products installed on one or more clients), make sure the client
name is in the master's /etc/hosts file.
Status Code: 55
Message: permission denied by client during rcmd
Explanation: The UNIX client does not have the server’s name in its /.rhosts file.
Recommended Action: Add the server name to the /.rhosts file on the UNIX client.
Status Code: 56
Message: client’s network is unreachable
Explanation: The server got ENETUNREACH when trying to connect to the client.
Recommended Action: Try to ping the client from the server. Check the IP address for the
client. If you still have problems, talk to your network administrator.
Status Code: 57
Message: client connection refused
Explanation: The client refused a connection on the port number for bpcd. This can occur
because there is no process listening on the bpcd port or there are more connections to the
bpcd port than the network subsystem can handle with the listen() call.
Recommended Action:
1. For Windows NT/2000 NetBackup servers:
a. Make sure the NetBackup client software is installed.
b. Verify that the bpcd and bprd port numbers in the
%SystemRoot%\system32\drivers\etc\services file on the server
matches the setting on the client.