Troubleshooting guide

Chapter 4, Status Codes and Messages 105
Status Codes
On a Windows NT/2000 client, check the bpinetd.exe, bpcd.exe,
bpbkar32.exe, and tar32.exe executables located in the
install_path\NetBackup\bin folder on the client. Reinstall the client if these
executables are not the same size as on other Windows NT/2000 clients or are not at
the same release level or do not have the same NetBackup patches applied as other
Windows NT/2000 clients.
Status Code: 51
Message: timed out waiting for database information
Explanation: The catalog process did not respond within five minutes.
Recommended Action:
1. Verify that the NetBackup Database Manager daemon (service on Windows NT/2000)
is running.
2. Verify that there is space in the file system that contains the NetBackup catalogs.
3. Create bpbrm and bpdbm activity log directories on the server and retry the
operation.
4. Look in the activity log files to find more information on the problem.
Status Code: 52
Message: timed out waiting for media manager to mount volume
Explanation: The requested volume was not mounted before the timeout expired. This
error can also occur if the volume happens to be a cleaning tape but was not specified as a
cleaning tape.
Another possible cause: if the last available drive has a mount request for a non-backup
(such as a restore), then a backup requiring the same drive is initiated before the mount
completes. This is due to the drive not being reported as busy until the mount completes.
Recommended Action:
1. Verify that the requested volume is available and an appropriate drive is ready and in
the UP state.
2. If this occurs during a read operation (restore, duplicate, verify), the drives could be
busy. Try increasing the media mount timeout specified by the NetBackup global
attribute in order to allow more time for mounting and positioning the media.
3. Verify that the tape is not a cleaning tape that is configured as a regular volume.