Troubleshooting guide

Chapter 4, Status Codes and Messages 103
Status Codes
Status Code: 48
Message: client hostname could not be found
Explanation: The system function gethostbyname() failed to find the client’s host
name.
Recommended Action:
1. Verify that the client name is correct in:
◆ The NetBackup class configuration on the master server.
◆ The General tab in the NetBackup Configuration dialog box and the Clients tab in
the Specify NetBackup Machines dialog box (on Microsoft Windows and NetWare
nontarget clients). To display these dialog boxes, start the Backup, Archive, and
Restore interface on the client. For the General tab, click Configure on the Actions
menu; for Clients tab, click Specify NetBackup Machines on the Actions menu.
◆ The bp.conf file on UNIX and Macintosh clients.
◆ The bp.ini file on OS/2 and NetWare target clients.
2. On clients and servers, verify that the name service is set up to correctly resolve the
NetBackup client names.
On UNIX clients, verify that the client’s host name is in the /etc/hosts file or the YP
hosts file or NIS maps.
Status Code: 49
Message: client did not start
Explanation: The client failed to start up correctly.
Recommended Action:
1. Verify that software is installed on the client and it is the correct version. If necessary,
reinstall the client software.
2. Check for full file systems on the client.
3. Enable detailed activity logging on the client:
◆ Create bpcd and bpbkar (UNIX or Windows NT/2000 only) activity log
directories.
◆ On a UNIX client, add the VERBOSE option to the
/usr/openv/netbackup/bp.conf file.