Troubleshooting guide

Chapter 4, Status Codes and Messages 101
Status Codes
◆ On clients, create a bpcd activity log directory (created automatically on
Macintosh clients).
◆ Increase the amount of debug information included in the logs as explained in the
activity log topics in Chapter 3.
3. Retry the operation and examine the logs.
Note If you are using bpstart_notify scripts on UNIX or Windows NT/2000 clients,
verify that messages are not being written to stdout or stderr.
Status Code: 44
Message: network write failed
Explanation: An attempt to write data to a socket failed.
Recommended Action:
1. Check the Problems report for information about the error.
2. Verify that the client and servers are operational and connected to the network.
3. Create an activity log directory for the process that reported the problem and the
operation. Examine the resulting activity log file for detailed troubleshooting
information.
4. Perform “Resolving Network Communication Problems” on page 24.
Status Code: 45
Message: request attempted on a non reserved port
Explanation: An attempt was made to access a client from a nonreserved port.
Recommended Action: Verify that the latest software is installed on the client and server.
◆ On UNIX NetBackup servers and clients, check the
/usr/openv/netbackup/bin/version file.
◆ On Windows NT/2000 NetBackup servers, check the
install_path\netbackup\version.txt file or the About NetBackup item on the
Help menu.
◆ On Microsoft Windows clients, check the About NetBackup item on the Help menu.
◆ On NetWare target clients, check the Version entry in the bp.ini file.