Troubleshooting guide

Chapter 4, Status Codes and Messages 97
Status Codes
If you change the server list on a UNIX master server, you must stop and then restart the
NetBackup Request daemon (bprd) and NetBackup database manager daemon (bpdbm)
for the changes to take effect. If you change the server list on a Windows NT/2000 master
server, stop and then restart the NetBackup Request Manager and NetBackup Database
Manager services.
Status Code: 38
Message: could not get group information
Explanation: Could not get the group entry describing a UNIX user group.
Recommended Action: Check the NetBackup Problems report for clues on why the error
occurred. For detailed troubleshooting information, create an activity log directory for the
process that returned this status code, retry the operation, and check the resulting activity
log.
Status Code: 39
Message: client name mismatch
Explanation: The name that the client used in a request to the NetBackup server did not
match the client name configured in the class on the server.
Recommended Action: Change either the NetBackup client name setting on the client (see
the applicable NetBackup users guide) or the one in the class configuration on the server
so the two match.
Status Code: 40
Message: network connection broken
Explanation: The connection between the client and the server was broken. This status
code can also appear if the connection is broken between the master and media server
during a backup.
Recommended Action:
1. Try pinging the client from the server. If this is not possible, check for loose
connections or other network problems.
2. Verify that the server list settings are correct on both the client and the server. If the
backup involves a media server, verify that these entries are correct on both the
master and media server. For example, if a media server does not have a server list
entry for the master, it does not accept connections from the master.