Troubleshooting guide

Status Codes
96 NetBackup Troubleshooting Guide - UNIX
1. Check the NetBackup All Log Entries report to determine which directory could not
be created and why it could not be created. In particular, check for a full disk partition.
2. Check the permissions on the parent directory and verify that NetBackup services are
started with a “Logon as” account that has permission to create the directory.
3. For detailed troubleshooting information, create an activity log directory for the
process that returned this status code, retry the operation, and check the resulting
activity log.
Status Code: 36
Message: failed trying to allocate memory
Explanation: Allocation of system memory failed. This error occurs when there is
insufficient system memory available. This could be caused by the system being
overloaded with too many processes and there is not enough physical and virtual
memory.
Recommended Action: Free up memory by terminating unneeded processes that
consume a lot of memory. Add more swap space or physical memory.
Status Code: 37
Message: operation requested by an invalid server
Explanation: A request was made to the NetBackup request daemon (bprd) or
NetBackup database manager daemon (bpdbm) by an invalid media server or Windows
NT/2000 administration client. On Windows NT/2000, these daemons are the NetBackup
Request Manager and NetBackup Database Manager services.
Recommended Action: Examine the NetBackup All Log Entries report for the time of this
error to determine which system was trying to connect to the master server.
If the server is a valid media server, verify that the storage unit for the media server is
defined. Also, verify that the server or Windows NT/2000 administration client has a
server list entry on the master server.
If necessary, update the server list. On a UNIX master server, add a SERVER =
media_server_name to the bp.conf file. media_server_name is the host name of the
media server. On a Windows NT/2000 master server, add the media server to the list on
the Servers tab in the Master Server Properties dialog (see “Using the Configure -
NetBackup Window” on page 57).
If a server or Windows NT/2000 administration client has more than one host name (for
example, if it has multiple network interfaces), verify that the master server has a server
list entry for each of them.