Troubleshooting guide

Chapter 4, Status Codes and Messages 95
Status Codes
Recommended Action: Check the NetBackup All Log Entries report for clues on where
and why the failure occurred. For detailed troubleshooting information, create an activity
log directory for the process that you suspect of returning this status code. Then, retry the
operation and check the resulting activity log.
Status Code: 33
Message: failed while trying to send mail
Explanation: An E-mail notification of backup, archive, or restore results has failed. The
E-mail could not be sent to the administrator’s address as specified by the E-mail global
attribute, or in the case of a UNIX client, an E-mail address specified with USEMAIL in the
client’s bp.conf file.
Recommended Action: Check the NetBackup All Log Entries report for clues on where
and why the failure occurred. For detailed troubleshooting information, create an activity
log directory for the process that you suspect of returning this status code. Then, retry the
operation and check the resulting activity log.
Status Code: 34
Message: failed waiting for child process
Explanation: The bpsched process encountered a failure while waiting for a child
process to complete.
Recommended Action: Check the NetBackup All Log Entries report for clues on where
and why the failure occurred. For detailed troubleshooting information, create an activity
log for the process that you suspect of returning this status code. Then, retry the operation
and check the resulting activity log.
Status Code: 35
Message: cannot make required directory
Explanation: Could not create a required directory. Possible causes are:
◆ A process does not have permission to create the directory
◆ The path to the directory is not valid
◆ An IO error occurs
◆ There was no space available on the device containing the directory
Recommended Action: