Troubleshooting guide

Status Codes
92 NetBackup Troubleshooting Guide - UNIX
◆ On NetWare target and OS/2 clients, the master server name is the first SERVER
entry in the bp.ini file.
◆ Make sure all recommended NetBackup patches have been installed. Check the
VERITAS support web site for current patch information. (Go to
www.support.veritas.com, then select “NetBackup” followed by “files and
updates”.)
◆ If failure occurs when executing a user-directed backup from a client, make sure a
user-directed backup schedule exists at the master server.
◆ When working with NetBackup database extensions, make sure that the
applicable database product has the correct permissions allowing NetBackup to
write to the progress log on the client.
◆ On UNIX systems, if bpdbm is dying when the shutdown script is executed on a
slave server, carefully read the K77netbackup script (in
/usr/openv/netbackup/bin/goodies) for details on how to prevent this
problem.
If you change the server list on a master server, stop and restart the NetBackup
database manager and request daemons (UNIX) or the NetBackup Database Manager
and NetBackup Request Manager services (Windows NT/2000).
3. Check the services file.
On UNIX, verify that the /etc/services file (and NIS services if NIS is used) has
entries for the NetBackup services: bpcd, bpdbm, and bprd.
On Windows NT/2000, verify that the
%SystemRoot%\system32\drivers\etc\services file has the correct entries
for bpcd, bpdbm, and bprd.
Also, verify that the NetBackup Client Service Port number and NetBackup Request
Service Port number on the Network tab in the NetBackup Configuration dialog
match the settings in the services file. To display this dialog, start the Backup,
Archive, and Restore interface and click Configure on the Actions menu. The values
on the Network tab are written to the services file when the NetBackup Client
service starts.
Also, see “Verifying Host Names and Services Entries” on page 32.
4. On Sun Solaris, verify that all operating system patches are installed (see the
Operating Notes section of the NetBackup Release Notes).
5. On Windows NT/2000, verify that the recommended service packs are installed.