Troubleshooting guide

Chapter 4, Status Codes and Messages 91
Status Codes
◆ Change to or add the following settings in the Novell
sys:system\autoexec.ncf file:
SET Maximum Packet Receive Buffers = 4000
SET Maximum Directory Cache Buffers = 4000
SET Maximum Concurrent Disk Cache Writes = 2000
SET Maximum Concurrent Directory Cache Writes = 2000
SET Maximum Physical Receive Packet Size = 1514
Status Code: 25
Message: cannot connect on socket
Explanation: A process timed out while connecting to another process for a particular
operation. This problem can occur when a process tries to connect to the NetBackup
request daemon (bprd) or database manager daemon (bpdbm) and the daemon is not
running. (On Windows NT/2000, these daemons are the NetBackup Request Manager
and NetBackup Database Manager services.) It can also occur if the network or server is
heavily loaded and has slow response time.
Recommended Action:
1. On a UNIX NetBackup master server, verify that the bprd and bpdbm processes are
running. If these processes are not running, start them. On aWindows NT/2000
master server, verify that the NetBackup Request Manager and NetBackup Database
Manager services are running. If these services are not running, start them.
If the above processes are running, examine the All Log Entries report for the time of
the failure to determine where the failure occurred.
◆ If you cannot view the report, or you get a “cannot connect on socket”
error when trying to view it, verify again that the NetBackup Database Manager
daemon (or service) is running. Then, create an activity log directory for bpdbm,
retry the operation, and check the resulting activity log.
◆ If you can view the report and have not found an entry related to this problem,
create activity log directories for the related processes that were running when the
error first appeared (this process will frequently be bpbrm). Then, retry the
operation and check the resulting activity logs.
2. Verify that the server list specifies the correct master server.
◆ On Windows NT/2000, 98, and 95 systems, the master server is designated as
CURRENT on the Servers tab in the Specify NetBackup Machines dialog. To
display this dialog box, start the Backup, Archive, and Restore interface and click
Specify NetBackup Machines on the Actions menu.
◆ On UNIX, and Macintosh systems, the master server is the first SERVER entry in
the bp.conf file.