Troubleshooting guide

Chapter 4, Status Codes and Messages 89
Status Codes
1. Check the NetBackup Problems report for clues on where and why the failure
occurred. If you cannot determine the cause from the Problems report, create activity
log directories for the processes that could have returned this status code. Then, retry
the operation and check the resulting activity logs.
2. On Sun Solaris, verify that all operating system patches are installed (see the
Operating Notes section of the NetBackup Release Notes).
3. On Windows NT/2000, verify that the recommended service packs are installed.
Status Code: 23
Message: socket read failed
Explanation: A read operation from a socket failed.
Recommended Action:
1. Check the NetBackup Problems report for clues on where and why the failure
occurred. If you cannot determine the cause from the Problems report, create activity
log directories for the processes that could have returned this status code. Then, retry
the operation and check the resulting activity logs.
2. Corrupt binaries are one possible cause for this error. For example, in one instance, the
following was seen in the bpsched activity log.
get_num_avail_drives: readline failed: socket read failed (23)
get_stunits: get_num_avail_drives failed with stat 23
Loading a fresh bptm from the install media resolved the problem.
3. On Sun Solaris, verify that all operating system patches are installed (see the
Operating Notes section of the NetBackup Release Notes).
4. On Windows NT/2000, verify that the recommended service packs are installed.
5. This error may occur during a restore to a Novell client. Note the following possible
actions:
◆ By default, the value for Novell “Maximum Concurrent Disk Cache Writes” may
be too low (for example, 50); Novell recommends setting it to 100. A value of 100
increases the speed and efficiency of disk cache writes by increasing the number
of write requests that can be executed at one time.
◆ Change to or add the following settings in the Novell
sys:system\autoexec.ncf file:
SET Maximum Packet Receive Buffers = 4000