Troubleshooting guide

Status Codes
88 NetBackup Troubleshooting Guide - UNIX
◆ On Windows NT/2000 NetBackup servers, check the
install_path\netbackup\version.txt file or the About NetBackup item on the
Help menu.
◆ On Microsoft Windows clients, check the About NetBackup item on the Help
menu.
◆ On NetWare target clients, check the Version entry in the bp.ini file.
If the client software is earlier than 3.0, verify that the client is in a Standard type
class.
◆ On Macintosh clients, check the version file in the bin folder in the NetBackup
folder in the Preferences folder.
4. If the above actions do not reveal the problem, create an activity log directory for the
process that returned this status code, retry the operation, and check the resulting
activity log.
Status Code: 21
Message: socket open failed
Explanation: A socket open failed.
Recommended Action:
1. Check the NetBackup Problems report for clues on where and why the failure
occurred. If you cannot determine the cause from the Problems report, create activity
log directories for the processes that returned this status code. Then, retry the
operation and check the resulting activity logs.
2. On Sun Solaris, verify that all operating system patches are installed (see the
Operating Notes section of the NetBackup Release Notes).
3. On Windows NT/2000, verify that the recommended service packs are installed.
Status Code: 22
Message: socket close failed
Explanation: A socket could not be closed.
Recommended Action: