User guide

Check the connection between the device and the camera

Check the camera to ensure that it is transmitting video or that it is

functioning correctly

Check the device to ensure that it is functioning correctly (The system status

LED provides a visual indication on the current state of the device.

Look at the event log

Download a diagnostic file for Verint Technical Support.

SConfigurator cannot find the Device

Symptom: SConfigurator does not see the device on the Common Port or

SConfigurator does not discover a device

Action:

1. Verify that you are running the latest version of SConfigurator.

2. Start SConfigurator.

3. In the General tab, click Program Options.

4. Select the IP address of the correct LAN interface from the IP Address of

the PC list.

5. Click Common to set the VSIP port to 9541.

6. Ensure that the Discovery IP Address is 255.255.255.255; otherwise,

click Reset to Broadcast.

7. Click OK.

8. Click the Units tab.

9. Click Discover.

If the unit still cannot be discovered, try the following:

Verify if the LEDs are flashing. If they are all OFF or at least one of them is

not flashing, verify the network connectivity.

If you know the IP address, try to ping it.

Use install the firmware using SConfigurator or using the Web Interface.

Perform a hard reset and wait a few minutes before trying to discover it. It

will be configured with its APIPA address (if there is no DHCP server) or a

new IP address (if there is a DHCP server).

Quality of the Video is Bad

Symptom: The video quality from the device is bad

Action:

SConfigurator cannot find the Device