User guide

The device failed to boot normally

The power or network connection to the device is lost during a firmware

upgrade

A flashing orange (1 sec. intervals) or flashing orange (3 blinks at 1 sec

intervals) and 2 quick red pulses (0.5 sec interval) indicates the device failed to

boot normally and has entered recovery mode.

When the device is in recovery mode, the only way you can access the device is

using SConfigurator or the Web Interface with reduced functionality.

Note

SConfigurator

If you are going to use SConfigurator to update the firmware of an device in

recovery mode, you need to know the IP address of the device in order to

access it.

Web Interface

The Web Interface with reduced functionality is only accessible using the

unsecured Hypertext Transfer Protocol (HTTP).

A flashing orange (1 sec. intervals) indicates that the device is using a static IP

address. A flashing orange (3 blinks at 1 sec intervals) and 2 quick red pulses

(0.5 sec interval) indicates that the device is using the APIPA address format.

Once you have access to an device in recovery mode, the only to exit recovery

mode if to update the firmware using a valid firmware file.

Performing a Hardware Reset

Depending on the severity of the situation, you can reboot the device, load its

default configuration, or perform both these actions if the device does not

function the way is should. You should first start by rebooting the device to see

if this restores functionality back to the device. If the device still does not

function normally, restore the default configuration.

Losing Connection to a Camera

If the connection to a camera is lost while streaming video to a video

management software, the streaming video will display a red/blue frame. On

the device, a steady red on any of the video status LEDs indicates that a

connection to a camera is lost.

Perform the following tasks:

Chapter 6: Maintaining and Troubleshooting the Device