User guide

Firmware Upgrade

Firmware upgrade allows you to install a new firmware of the S1800e device

when it becomes available. Updating the firmware allows you access to new

features for the device while retaining its configuration.

Note

It is recommended to verify the firmware version running on the device after

an upgrade.

If the device loses power or a network connection after starting a firmware

upgrade, the upgrade process may stop without providing a visual notification.

Depending on when the disconnection occurs, the device may roll back to the

previous firmware or apply the new firmware.

Visit the Verint extranet https://online.verint.comto obtain the latest firmware.

Caution

Firmware downgrade is not supported. If you perform a downgrade, any

problem encountered will not be covered by the product warranty.

Upgrading Using SConfigurator

Use the following procedure to upgrade the firmware using SConfigurator.

► To upgrade the firmware using SConfigurator

1. Start SConfigurator.

2. Select the Units tab, then click Discover.

3. Select the Nextiva device.

4. From the Firmware Update section, select Using an IP network

connection .

Firmware Upgrade