Nextiva S2750e Series User Guide Covering the S2750eN and S2750eP Firmware Release 4.
© 2009 Verint Systems Inc. All Rights Reserved Worldwide. Unauthorized use, duplication, or modification of this document in whole or in part without the written consent of Verint Systems Inc. is strictly prohibited. By providing this document, Verint Systems Inc. is not making any representations regarding the correctness or completeness of its contents and reserves the right to alter this document at any time without notice. Features listed in this document are subject to change. Verint Systems Inc.
Contents Preface ................................................................................................................ v Chapter 1 Overview .......................................................................................... 1 About the S2750e Series ................................................................................... 2 Key Features .............................................................................................. 2 Security .....................................
Contents Glossary .............................................................................................................57 Index .................................................................................................................62 Compliance ........................................................................................................64 United States Statement for FCC ....................................................................... 65 Industry Canada Statement ........
Preface The Nextiva S2750e Series User Guide presents the information and procedures on installing, configuring, and using the Nextiva® S2750e series IP cameras.
Preface Find contact information for the Verint Customer Service team, by phone or e-mail, or fill out a Web request for support with a specific issues at www.verint.com/videoservice. For immediate assistance, contact the Customer Service team: Location Telephone E-mail USA and Canada 1-888-747-6246 vissupport@verint.com Central and Latin America +1-631-962-9202 vissupport@verint.com Europe, Middle East, and Africa +44 (0) 845-843-7333 customersupport.emea@verint.
Overview The Nextiva S2750e series contains IP mini-dome cameras with triple axis lens rotation for flexible installation. The series offers a high resolution image sensor and an auto-iris varifocal lens. The S2750e series delivers dual stream video at up to 30 frames per second in NTSC (25 in PAL). The following compression modes (also called codecs—coder/decoder) are available: a proprietary MPEG-4-based mode, the MPEG-4 ISO 14496-2 compliant mode, and MJPEG (Motion JPEG).
1: Overview About the S2750e Series The S2750e series offers many models to cover your system needs: S2750eN—An IP camera working in the NTSC video standard S2750eP—An IP camera working in the PAL video standard Unless otherwise specified, the word S2750e refers to any of these devices.
Nextiva S2750e Series User Guide Scenario Encoder 1 Encoder 2 point-to-point and web interface web viewing at rate A point-to-point at rate B web viewing and point-to-point at rate C unused view at rate D record at rate E video management software Note: You should not use the web interface and a video management software at the same time to avoid configuration conflicts.
1: Overview Installation Kit The package contents are: Item Description Camera S2750eN or S2750eP Video output adaptor A 2.5 mm to BNC video output adaptor (3 foot/1m long) Rubber cap A rubber cap for the cable entry Printed material The Nextiva S2750e Series Installation Guide Options Power-over-Ethernet (PoE) kit An IEEE 802.
Nextiva S2750e Series User Guide The service board contains: A status LED An 2.5 mm jack for video output A reset button Jack for video output Reset button Status LED The dome base also includes a network (RJ-45) cable and a power cable.
Mounting and Configuring the IP Camera The steps required to prepare your S2750e camera for operation are: Camera mounting Image adjustment Basic configuration Remember that the S2750e camera is an indoor product that should not be used in an outdoor environment. Note: The S2750e series device must be installed by certified professionals.
Nextiva S2750e Series User Guide Mounting the Camera You can mount the S2750e camera the following ways: Mounting directly on the ceiling or wall Mounting on an electrical box (North America box styles only) The mounting procedure involves the following main steps: 1. Preparation 2.
2: Mounting and Configuring the IP Camera To prepare the camera for mounting: 1. Remove the outer case by loosening the two case screws with a Phillips screwdriver. Outer case screw Outer case Dome base 2. If you are mounting the camera on the ceiling or wall, mark the four positions for fixing the dome base on the mounting surface, then make the four holes.
Nextiva S2750e Series User Guide 3. If you are using the base cable entry, replace the plastic cap by the supplied rubber cap, then make a hole at the desired location on the mounting surface. The size of both cable entries is 3/4” NPT2. Base cable entry Side cable entry 4. If you are using the side cable entry on the dome base, open the desired hole on the outer case with pliers. Insert the supplied rubber cap in the dome cable entry. 0.5 inch side entry 0.
2: Mounting and Configuring the IP Camera 3. Insert the required plug on the power supply then turn it in the clockwise direction until you hear a click. 4. Tie together the power supply wire with the dashed white lines and the black wire on the camera using a splice. 5. Tie together the other power supply wire and the red wire on the camera using a splice. 6. Power the camera by connecting the electric plug into the outlet.
Nextiva S2750e Series User Guide To install the camera: 1. Mount the camera: On the ceiling or wall, install the dome base on the mounting surface, using four screws (not supplied); for their specification, see page 7. On an electrical box, use two screws (not supplied). 6. Feed the cables through the bottom or side hole on the outer case. Ensure that the cables exit out of the hole without being crushed. 7. If the camera uses 12V DC: a.
2: Mounting and Configuring the IP Camera Adjusting the Image After installing the camera, adjust the image to point to the location to be monitored and to control parameters for low light scenes. You can perform the following adjustment operations: Direction (every axis can be adjusted at steps of 1.
Nextiva S2750e Series User Guide 4. Adjust the pan angle by turning the pan rim to the right or to the left (360 degrees of liberty). You will hear clicks as you turn the rim. Rotation knobs Tilt rim Pan rim DIP switches for BLC and AGC TOP mark 5. Adjust the tilt angle by pushing the tilt rim to the right or to the left (90 degrees of liberty). You will hear clicks as you push the rim. 6.
2: Mounting and Configuring the IP Camera 9. To activate the turbo mode of the automatic gain control, put the AGC DIP switch to the ON position. 10. Put back the dome cover, taking into consideration the lens direction for the cover opening. 11. Place the outer case back and secure the whole camera.
Nextiva S2750e Series User Guide Setting Network Parameters The first step in configuring is to provide a typical initial configuration of its network parameters (including its IP address) to ensure compatibility with an existing network. Note: To work properly, devices on the same network must have unique IP addresses. The device will not prevent you from entering a duplicate address.
2: Mounting and Configuring the IP Camera 8. Select the Units tab, then click Discover. A device of type “Unknown” with a 169.254.X.Y IP address appears in the list; it corresponds to your new device. This default IP address is based on the APIPA (Automatic Private IP Addressing) addressing scheme. X and Y are relative to the MAC (Media Access Control) address of the device; for more information about APIPA, see page 52. 9. Select the unknown device, then click Configure. 10.
Nextiva S2750e Series User Guide Performing a Point-to-Point Connection A point-to-point connection is the association of a transmitter and a receiver to view video coming from an analog camera on an analog monitor. The IP camera acts as a transmitter in this context. The Nextiva receivers are the S1970e-R and S1504e-R. You can connect each of these receivers to up to four transmitters, to create a maximum of four different point-to-point connections.
2: Mounting and Configuring the IP Camera 5. In the Video list, select the desired transmission mode for video data. The available values are: RTP/UDP—A video mode using RTP (Real Time Transport Protocol, RFC 3550) over UDP. It is the preferred mode for LAN environments; however, it does not guarantee proper reception of packets. (default) VSIP/UDP—A legacy mode, using the proprietary VSIP video protocol over UDP. The preferred UDP mode is RTP/UDP.
Using the Web Interface In addition to SConfigurator, another tool is available to interact with the device: the web interface. The web interface allows you to: View a quick status of the device Configure the device View live video Perform maintenance operations The web interface is only available with Microsoft Internet Explorer 6.0 or later.
3: Using the Web Interface Installing or Upgrading ActiveX Controls The first time you access the web interface or after updating your device from a previous firmware release, you need to install or upgrade the ActiveX controls for live viewing and firmware update. To install or upgrade the ActiveX controls: 1. Open a Microsoft Internet Explorer window. 2. Select Tools > Pop-up Blocker > Turn Off Pop-up Blocker. 3. If you upgraded the firmware of the device: a. Select Tools > Internet Options. b.
Nextiva S2750e Series User Guide 6. In the navigation pane, click Live Video. A yellow information bar appears below the Address box. 7. Click the information bar. 8. In the contextual window that appears, select Install ActiveX Control. 9. If your environment is Windows XP Service Pack 2 with Internet Explorer 6, click Live Video again in the navigation pane of the web interface. 10. In the Internet Explorer - Security Warning window, click Install. The ActiveX is installed. You can now see live video.
3: Using the Web Interface Viewing the Quick Status The Quick Status pane presents a summary of the device. It is the default view when you access the web interface. You may need to provide some of these internal parameters to customer service specialists for troubleshooting purposes. For a more complete view of internal parameters, look at the system status (described on page page 27). To access the web interface: 1. Open a Microsoft Internet Explorer window. 2.
Nextiva S2750e Series User Guide To view the quick status of the device: 1. In the navigation pane, click Quick Status. Basic information appear in the main pane. The quick status information contains: Device Type—The type of the device. This information is also displayed on the top banner of the web interface. Serial Number—The serial number of the device. Build Date—The date the firmware has been generated. Firmware Version—The current firmware version of the device.
3: Using the Web Interface Configuring the Device The following parameter categories are available for configuration on the device: Access management Video System time System status Video status HTTP (Webserver) Network VSIP LED state Configuring Access Management Access management takes care of user accounts and device security.
Nextiva S2750e Series User Guide 2. In the User Accounts list, indicate whether the use of user names and passwords to access the device with the web interface or the command line interface is enabled. If disabled (default), anybody can access the device. 3. In the Administrator User Name box, enter the alphanumeric string identifying the administrator user. 4. In the Administrator Password box, enter the alphanumeric string protecting the access to the device for the administrator user. 5.
3: Using the Web Interface 4. In the IP Firmware Update list, indicate whether firmware updates on the device through the IP network are enabled. 5. In the HTTP Access list, indicate whether the access to the web interface of the device in a non-secure context is enabled. If you block this access, you can only set up the device with SConfigurator or Telnet. 6. In the Secure HTTP Access list, indicate whether the access to the web interface of the device in a secure SSL context is enabled.
Nextiva S2750e Series User Guide Viewing the System Status The system status information indicates the current values of internal device parameters. These internal parameters are useful when troubleshooting the device with the assistance of a customer service specialist. To view the system status of the device: 1. In the navigation pane, expand Configuration, then click System Status. The system status parameters appear.
3: Using the Web Interface Audio Hardware—The indication of whether audio hardware is present on the device. Unit Tested (MM-YY)—The date the device was tested by Verint production. Board Temperature—The temperature of the main board (in degrees Celcius). Configuring the Network The network parameters allow communication between the device and its IP network. For more information about these settings, contact your network administrator. To configure the network parameters: 1.
Nextiva S2750e Series User Guide 7. To continue the configuration process, select another parameter category in the navigation pane. Otherwise, click Apply to save the changes in the device. Depending on the changes you made, a reboot may be required; follow the on-screen instructions in the Device Configuration Submittal pane.
3: Using the Web Interface 4. In the Contrast box, enter the range of colors in the image. 5. In the Saturation box, enter the intensity of the colors in the image. 6. In the Hue box, enter the relative amounts of red, green, and blue in a color. 7. In the Frame Format list, select the way the video is compressed. The available values are: Field over Field—The proprietary mode used by the Nextiva edge devices. Interlaced Frame—The MPEG-4 compliant mode where the two video fields are interlaced.
Nextiva S2750e Series User Guide 3. If the previous compression mode was MJPEG, click Apply to save the changes and see the SM4 or MPEG4 Compliant Simple Profile parameters. The SM4 or MPEG4 Compliant Simple Profile parameters appear. Compression mode 4. In the Target Bit Rate box, enter the maximum number of kilobits per second that you want the device to generate. Valid target bit rates range from 9 to 6000 kilobits per second. 5.
3: Using the Web Interface 10. In the Resolution list, select the measure of how clear and crisp the video image appears. Each resolution corresponds to a specific number of pixels (columns * lines) for each picture of the video sequence. The available resolutions are: QCIF, CIF, 2CIF, 4CIF, All lines, 2/3 D1, and VGA. 11. In the Rate Control Mode list, select the mode controlling the bit rate variation. The available modes are: CFR (Constant Frame Rate)—This mode maintains the target frame rate.
Nextiva S2750e Series User Guide 3. Click Apply to save the changes and see the MJPEG parameters. The MJPEG parameters appear. 4. In the Target Frame Rate box, enter the maximum number of frames per second (fps) that will be encoded and transferred by the transmitter. This parameter can be set to 1 to 7, 10, 15, or 30 fps in NTSC mode and 1 to 6, 8, 12, or 25 fps in PAL mode. 5.
3: Using the Web Interface 10. In the Rate Control Mode list, select the mode controlling the file size variation. The available modes are: CFS (Constant File Size)—The quality of the images may vary, but their size will be targeted to the value specified by the Target File Size parameter. VFS (Variable File Size)—The quality of the image is set by the Variable File Size Quality parameter, but the size of the image will vary, depending of the encoded image. 11.
Nextiva S2750e Series User Guide Current Frame Rate—The current frame rate of the encoder, in frames per second. Current Bit Rate—The current number of kilobits per second generated by the encoder. Current Quantizer—The current quantizer used by the encoder, multiplied by 100. Average Frame Rate—The average frame rate in the encoder, in frames per second. It is based on a 2-minute moving average. Average Bit Rate—The average number of kilobits per second generated by the encoder.
3: Using the Web Interface 3. In the VSIP Multicast IP Address box, enter the IP address used by the device to listen for VSIP queries. The current multicast address is 224.16.32.1 and should not be changed. 4. In the VSIP Discovery IP Address box, enter the IP address used by the device to make its presence known with the broadcast method. The broadcast address is 255.255.255.255. 5.
Nextiva S2750e Series User Guide 5. In the Local Time Offset box, enter the offset in minutes from the GMT time in the time zone in which the device operates (for instance, the offset for the Eastern Standard Time is -300 minutes). 6. To continue the configuration process, select another parameter category in the navigation pane. Otherwise, click Apply to save the changes in the device.
3: Using the Web Interface RTP/UDP—A protocol using RTP (Real Time Transport Protocol, RFC 3550) over UDP that transfers video to a unique recipient. It does not guarantee proper reception of video packets. 4. To continue the configuration process, select another parameter category in the navigation pane. Otherwise, click Apply to save the changes in the device. Depending on the changes you made, a reboot may be required; follow the on-screen instructions in the Device Configuration Submittal pane.
Nextiva S2750e Series User Guide Viewing Live Video The web interface enables you to view the video stream coming from the first encoder of the camera. To configure live video: 1. In the navigation pane, click Live Video. The main web interface pane is split in two, with the live video portion at the bottom.
3: Using the Web Interface 2. If needed, resize the two sub-panes by dragging the separator up or down. Note: If the Web Streaming Method (described on page 37) is VSIP/TCP, the Local Video IP Port box does not appear. Unless your setup requires a specific port, it is recommended to keep the default value in the Local Video IP Port box. 3. In the Local Video IP Port box under Local Settings, enter the port number on your computer that will receive video. 4.
Nextiva S2750e Series User Guide 5. To view video in a separate window, click Popup Video Window. The separate window appears on top of the web interface. 6. To view video directly in the Live Video Streaming pane, click Embedded Video Window. The video is embedded in the web interface pane. 7. To close the Live Video Streaming sub-pane, click Close Window.
3: Using the Web Interface For more information about these tasks and when you should perform them, see the “Maintaining and Troubleshooting the Device” chapter. To reboot the device: 1. In the navigation pane, click Maintenance. The maintenance pane appears. 2. Click Reboot. A confirmation window appears. 3. Click OK. To load the default values of the device: 1. In the navigation pane, click Maintenance. The maintenance pane appears. 2.
Nextiva S2750e Series User Guide 2. Click Update. The Firmware Update page appears. 3. In the Firmware File group box, click Browse. 4. In the Open dialog box, select the firmware file to use, then click Open. 5. Click Start. The upgrade operation is executed. If the update procedure fails: 1. Restart the same procedure immediately. 2. If the problem persists, reboot the device, then restart the update procedure. 3. If the problem persists, look at the status LED for abnormal behavior.
Maintaining and Troubleshooting the IP Camera You can perform maintenance and troubleshooting tasks on the S2750e.
Nextiva S2750e Series User Guide Updating the Firmware You may need to update the S2750e to have access to new firmware or new features. Updating the firmware of a device retains its configuration. Many tools are available to perform the update: the SConfigurator utility, the web interface (see page 42), or a video management software like Verint Nextiva; for the detailed procedure, refer to the documentation of the software.
4: Maintaining and Troubleshooting the IP Camera In the web interface, click Maintenance in the navigation pane. To keep the network configuration, check Keep Network Settings. Click Load. This operation assigns the factory default settings to the device (listed in Appendix A on page 50). Following such a reset, you may need to reprogram the device (for instance, its IP address and VSIP port) for proper operation within its network. To perform a hard reset: 1. Remove the dome cover. 2.
Nextiva S2750e Series User Guide The following power-up conditions on the system status LED are abnormal: Condition Description LED not lit when the LAN and Status LED State parameter is On (see page 38) Check the power supply and cabling. If power is available and the LED stays off, call customer service for assistance. Steady red LED persisting There is an internal error that prevents the device from more than 10 seconds starting normally. Power down the device, wait 30 seconds, then power it up.
4: Maintaining and Troubleshooting the IP Camera 4. Select the desired device, then click Telnet. The CLI main menu appears in the Verint Console window. The CLI has a timeout that is triggered after three minutes of inactivity. When the timeout occurs: You lose access to the command line. The “Thank you for using the Verint CLI” message appears at the command line. The Verint Console window becomes disabled. The Disconnect button switches to Connect. 5.
Nextiva S2750e Series User Guide In the Nextiva edge devices, the two available QoS flavors are Type of Service (ToS) and Differentiated Service Code Points (DSCP). For QoS to be taken into account, the network infrastructure equipment (switches and routers) must support one of these protocols. If any of these devices does not support QoS, the QoS data will simply be processed as traditional non-QoS data.
Factory Default Configuration Verint Video Intelligence Solutions 50
Nextiva S2750e Series User Guide The S2750e is programmed at the factory with the following configuration: Type Configuration Access management User accounts: Disabled Telnet sessions: Enabled IP firmware update: Enabled Global security profile: Disabled SSL passkey: DHCP configuration: Disabled IP address: 169.254.*.* (based on the MAC address of the device) Subnet mask: 255.255.0.0 Gateway: 0.0.0.
DHCP Support and APIPA DHCP (Dynamic Host Configuration Protocol) allows devices and computers connected to a network to automatically get a valid IP configuration from a dedicated server. The APIPA (Automatic Private IP Addressing) scheme, available on the Windows operating systems, enables a device to assign itself a temporary IP address.
Nextiva S2750e Series User Guide At startup, an edge device searches for a valid IP network configuration. The device requires this configuration prior to starting its functions. The network configuration for Nextiva devices consists of: An IP address A subnet mask A gateway The device first looks in its local memory. If no configuration is found, it tries to contact a DHCP server.
Technical Specifications 54 Verint Video Intelligence Solutions
Nextiva S2750e Series User Guide Here are the S2750e series technical specifications: Sensor/Lens Imaging device 1/3-inch Sony CCD Picture elements 768 (H) x 494 (V) NTSC 752 (H) x 482 (V) PAL Video Network Synchronization Internal Iris control DC auto iris Day/night support Automatic software function Focal length 4 mm to 9 mm, 2.3x varifocal Aperture ratio F1.6 Field of view 71°H x 51.6°V to 31.6°H x 23.
C: Technical Specifications 12V DC 12V DC +/- 10% (5W) Weight 1.37 lb (630g) Dimension 4.15H x 5.82D (105.5H x 148D mm) Environment 32°F to 113°F (0°C to 45°C) with cover Humidity 95% non condensing at 113°F (45°C) Camera mount wall or ceiling Management Configuration Remote using Nextiva, nDVR, Internet Explorer 6.
Glossary This glossary is common to the Nextiva line of edge device products.
Glossary Access Point A communication hub for connecting wireless edge devices to a wired LAN. AES (Advanced Encryption Standard) An encryption standard used in the WPA2 authentication method. APIPA (Automatic Private IP Addressing) A feature of Windows-based operating systems that enables a device to automatically assign itself an IP address when there is no Dynamic Host Configuration Protocol (DHCP) server available to perform that function. Also known as AutoIP. Bridge See Wireless Bridge.
Nextiva S2750e Series User Guide MPEG-4 A graphics and video lossy compression algorithm standard that is derived from MPEG-1, MPEG-2, and H.263. MPEG-4 extends these earlier algorithms with synthesis of speech and video, fractal compression, computer visualization, and artificial intelligence-based image processing techniques. Multicast Communication between a sender and multiple receivers on a network; the devices can be located across multiple subnets, but not through the Internet.
Glossary RS-232 A standard interface approved by the Electronic Industries Alliance (EIA) for connecting serial devices. RS-422 A standard interface approved by the Electronic Industries Alliance (EIA) for connecting serial devices, designed to replace the older RS-232 standard because it supports higher data rates and greater immunity to electrical interference. RS-485 An Electronics Industry Alliance (EIA) standard for multipoint communications.
Nextiva S2750e Series User Guide WPA2 (Wi-Fi Protected Access version 2) An authentication method that implements the full 802.11i standard, but will not work with some older network cards. It is also known as 802.11i.
Index Numerics E 12V DC power connection 9 enclosure of the camera 4 encoder use 2 Ethernet cable maximum length 10 usage 10, 11 A abnormal power-up conditions 47 access management 24 account, user 24 ActiveX controls for the web interface 20 address, IP. See IP address.
Nextiva S2750e Series User Guide local settings for live viewing 39 M maintenance 41, 44–48 mask, subnet 28 maximum length of Ethernet cable 10 monitor, analog 12 mounting procedure 7–14 N name of device 36 network settings 28 noise reduction filter 31, 33 NTP (Network Time Protocol) 36 P pan adjustment 13 passkey 24, 26 PoE (power-over-Ethernet) 10 point-to-point connection 17 power connection, 12V DC 9 power requirements 2 power-over-Ethernet (PoE) 10 power-up conditions 47 preventing access 26 prote
Compliance Verint Video Intelligence Solutions 64
Nextiva S2750e Series User Guide United States Statement for FCC This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Compliance Europe EN 55022 Statement This is to certify that the Nextiva Models S2750eN and S2750eP IP cameras are shielded against the generation of radio interference in accordance with the application of Council Directive 89/336/ECC, Article 4a. Conformity is declared by the application of EN55022 Class A (CISPR 22). Declaration of Conformity Manufacturer: Verint Systems Inc.
Nextiva S2750e Series User Guide RoHS Declaration of Compliance Verint believes in the importance of conducting our business in a manner that will help protect the environment as well as our employees, customers, and the public. To that end, we are committed to bringing our existing and future product lines into EU RoHS Directive compliance.
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