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TMS, Vx510 IP Read Me First Installation Guide, 0512 v2

Please store this document safely. You may need to refer to it again in the future. For more information

on how to use your card machine, please also refer to your main Vx510 User Guide

1. List of Parts and Contents

2. Next Steps

3. Terminal Installation (essential)

4. Card Sales and Refunds

5. End of Day procedure (essential)

6. Troubleshooting

7. Manual Sales procedure

8. Paper Roll (loading & ordering)

9. Useful Contacts

Installation Instructions

VeriFone Vx510

via IP / Broadband

READ ME

FIRST!

Summary of content (12 pages)

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RE A FIRD ME ST! Installation Instructions VeriFone Vx510 via IP / Broadband 1. 2. 3. 4. 5. 6. 7. 8. 9. List of Parts and Contents Next Steps Terminal Installation (essential) Card Sales and Refunds End of Day procedure (essential) Troubleshooting Manual Sales procedure Paper Roll (loading & ordering) Useful Contacts Please store this document safely. You may need to refer to it again in the future.
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Parts and Contents Section 1.
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2. Next Steps 0845 600 8055 (UK) or 01 667 5152 (ROI) In part 3 of this guide, you will be guided through the installation of your terminal. Please read all parts of this document, you will then be ready to start processing transactions. Please retain all contents (including the original packaging). IMPORTANT: To be paid for your card transactions you must submit them at the end of every working day by following the ‘End of Day Procedure’. See part 5 of this guide, or Section 1.
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Terminal Installation Section 3. Terminal Installation (essential) Ethernet Cable Connection Connect the ETHERNET CABLE (using the clear plastic end) into the communication port marked 10BaseT on the underside of the TERMINAL. The opposite end of your ethernet cable, connects into your router or network connection. Network Configuration Your new payment terminal has been tested before it was despatched to you.
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If the light is present, you are connected to your network and can start to accept and process card transactions. 4. Card Sales and Refunds Most credit and debit cards issued in the UK and Ireland will be chip and PIN (Personal Identification Number) type cards. For security reasons, the cardholder will need to confirm the transaction by typing their PIN into the terminal. For further information on how to process a chip and PIN Card transaction please refer to section 1.
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End of Day Procedure Section 5. End of Day Procedure (essential) The end of day procedure should be done at the end of every working day to ensure that your card transaction data is captured and that you will be paid (‘settlement’) for the transactions. Step 1 MAIN MENU sale refund batch Step 2 BATCH End of day Select the ‘Batch’ option.
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6. Troubleshooting • Ensure the ethernet cable is securely attached into the correct port on the underside of the terminal and into the correct port of your router or network. Also check that the cable is not damaged. • Ensure your network is working correctly. Can you access the Internet? Do other IP devices work? If not, please contact your network provider. • Have any changes recently been made to the network? e.g.
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Manual Sales Procedure Section 7. Manual Sales Procedure If the service is temporarily unavailable, please follow the procedures in this Quick Guide to process a manual card sale transaction. 1. Obtain possession of the cardholder’s card. 2. Contact the Elavon Authorisation Centre for authorisation of the transaction by calling: 0845 850 0197 (UK) or 1 850 30 31 30 (ROI). 3. Place the manual sales voucher on top of the card with the card face up, on a flat hard surface. 4.
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8. Paper Roll Ordering more paper rolls Your Vx510 terminal is supplied with 2 paper rolls. The terminal does not require a cartridge or ink. We strongly advise that you place your order for additional paper rolls well in advance. For your convenience we have enclosed spare copies of the paper roll order form. Please complete in block capitals and fax back to the number provided at the foot of the form, or email your request to merchant.requests@fisglobal.
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Notes Section TMS, Vx510 IP Read Me First Installation Guide, 0512 v2
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Notes Section TMS, Vx510 IP Read Me First Installation Guide, 0512 v2
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If undelivered please return to: TRANSAX Merchant Services Certegy Ltd Tricorn House 51– 53 Hagley Road Birmingham B16 8TU FIS is a trading name of Certegy Ltd, Registered in England, No.4215488 and Certegy (Ireland) Ltd, Registered in the Republic of Ireland, No. 126879. Services are covered by the Financial Ombudsman Services (in the UK). TMS, Vx510forIP Read Me First Guide, 0512Services v2 Calls to and from the company may be recorded quality purposes.