UX700 Installation Guide Verifone Part Number DOC184-001-EN-A, Revision A.
UX700 Installation Guide © 2022 Verifone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions.
CONTENTS P R EF AC E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conventions and Acronyms . . . . . . . . . . . . . . . . . . .
C ONTENTS Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Payment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Multimedia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Communication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Physical Interface . . . . . . . .
PREFACE This guide is the primary source of information for setting up and installing the UX700 unit. Audience Organization This guide describes the card reader’s features and provides the basic information for its installation and configuration. This guide is organized as follows: Chapter 1, Device Overview. Provides an overview of the device. Chapter 2, Setup. Explains setup and installation of the device, selecting a location, and establishing connections with other devices. Chapter 3, Specifications.
P REFACE Related Documentation Related Documentation Conventions and Acronyms To learn more about the card reader and controller device, refer to the following set of documents and their associated Verifone Part Numbers (VPNs). UX700 Certifications and Regulations Sheet VPN DOC184-002-EN UX700 Quick Installation Guide VPN DOC184-003-EN This section describes the conventions and acronyms used in this guide. Document Various conventions are used to help you quickly identify special formatting.
P REFACE Conventions and Acronyms Acronym Definitions Various acronyms used in place of full definition. Table 2 presents acronyms and their definitions.
P REFACE Conventions and Acronyms 8 UX700 INSTALLATION GUIDE
CHAPTER 1 Device Overview The Verifone UX700 is a powerful device used in various unattended scenarios including vending, ticketing, parking and petrol bunk or pump. It can operate both as an independent primary control device or as a companion device to process payment transactions. The Verifone UX700 device supports all payment methods - magnetic stripe, EMV, and NFC/Contactless Reader, including Apple Pay, Google Pay, and Samsung Pay mobile wallets.
D EVICE O VERVIEW Features and Benefits Exceptional Ease of • Use • Touchscreen for icon-based applications or electronic signature capture support. • Magnetic stripe card reader for optimal card reading. Performance and • Durability • Security • Fast transactions due to powerful ARM Cortex A53 64-bit processor. 2GB RAM/16GB ROM, SD card slot size that supports up to 32GB SD memory.
CHAPTER 2 Setup This chapter describes the setup procedure for the card reader and controller in the following sections: • Environmental Factors • Selecting Unit Location • Inside the Shipping Carton • Installing or Replacing SAM Cards • Examining Connection Port • Using the Smart Card Reader • Using the Device • CTLS Transaction Environmental • Factors • Do not use the device where there is excess heat, dust, humidity, moisture, caustic chemicals or oils.
S ETUP Selecting Unit Location Selecting Unit Use the following guidelines when selecting a location for your device. Location • Select a location convenient for the customer. • Avoid dusty, hot or damp locations. • To minimize data reading or writing errors, pick a location free from magnetic interference. Choose a spot a safe distance away from objects or units that generate magnetism.
S ETUP Installing or Replacing SAM Cards 7 Save the shipping carton and packing material for future repacking or moving of the device. WARNING Ne pas utiliser un appareil qui a été altéré ou endommagé. Cet appareil est équipé d'étiquette d'inviolabilité. Si une étiquette ou d'un composant semble être endommagé, en aviser immédiatement la compagnie maritime et votre représentant Verifone ou prestataire de services. Do not use a tampered or damaged unit. The device comes equipped with tamper-evident labels.
S ETUP Examining Connection Port 3 Carefully slide the SAM card into the slot, by aligning the card and carefully sliding into the slot until fully inserted. Figure 2 NOTE Installing SAM Card • The SAM card holders ensure that cards fit into the slots in only one way. • The rectangular symbols show the SAM card's notched corners are always visible. These indicate which way the card notch should face before you insert the card into the SAM slot. • The circular symbols indicate the SAM card slot numbers.
S ETUP Examining Connection Port ,!. %84%.$ #/..%#4/2 Figure 3 TIP (/34 (/34 #,)%.4 (/34 To Connect the Insert the power supply cable to the UX700 device and plug the other end into the Terminal Power power supply. Supply #/- $#IN -$" #/ 02).4%2 0/7%2 UX700 Power Supply Connection To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector.
S ETUP Examining Connection Port ,!. #,)%.4 #/ $#IN -$" #/ 02).4%2 0/7%2 (/34 %84%.$ #/..%#4/2 (/34 (/34 #,)%.4 (/34 To Connect the Insert the RS-232 cable to the UX700 device and the PC. Terminal to a PC ,!. #/- %84%.$ #/..%#4/2 Figure 4 $# ). -$" #/- 02).4%2 0/7%2 Connecting to a PC To Connect the Insert the Ethernet cable to the UX700 device and the socket.
(/34 #,)%.4 (/34 (/34 S ETUP Examining Connection Port #/- ,!. #/ 02).4%2 0/7%2 (/34 #,)%.4 $#IN -$" %84%.$ #/..%#4/2 ,!. #/- %84%.$ #/..%#4/2 Figure 5 $# ). -$" #/- 02).4%2 0/7%2 Connecting to Ethernet Port To Enable Service This service switch is used to select safe boot for the Android processor. Switch Disconnecting To disconnect cables, use the same steps described above in reverse. If Cables exchanging cables, use Verifone-approved cables.
S ETUP Mounting the Device Mounting the Device Use the following procedure to mount the UX700 to a suitable mounting surface. CAUTION Make sure that your mounting frame has a thickness of 2 mm. NOTE Your mounting surface may have different installation instructions. Refer to the user guide of your mounting device for further information. To mount the unit 1 Align the UX700 stud holes with the holes on the mounting surface.
S ETUP Using the Smart Card Reader To Conduct a Smart 1 Card Transaction Position the smart card with the contacts facing upward (see illustration below). 2 Insert the card into the reader slot in a smooth, continuous motion until it seats firmly. 3 Wait for the application to indicate a completed transaction before removing the card. Premature card removal invalidates the transaction.
S ETUP Using the Device Using the Device Card transaction procedures vary depending on the application. Verify the proper procedure with your application provider before performing a card transaction. Using the Multi-Card The UX700 supports magnetic stripe cards as well as smart cards. Use the Reader following steps in conducting UX700 card transactions. To conduct a Card 1 Transaction Position the card with the magnetic stripe facing backward.
S ETUP CTLS Transaction CTLS Transaction The UX700 device supports contactless credit or debit card transactions. To perform a contactless transaction, gently tap the card or hold the card on the surface of the display on the contactless logo.
S ETUP CTLS Transaction 22 UX700 INSTALLATION GUIDE
CHAPTER 3 Specifications This chapter discusses the power requirements and dimensions of the UX700 device. Unit Power • Requirements • Operating Voltage: 9V DC - 43V DC Idle Power: • • • Temperature • NOTE 3 W (50% backlight) = 12V/0.25A, real measurement Typical Power: • 1.5W (CTLS read) = 5V/0.3A • 12W (RS232-V out) = 12V/1A • 2.5W (USB-Master) = 5V/0.
S PECIFICATIONS Contactless Card Reader Contactless • Card Reader • SAM Card • Reader • Display • Supports contactless cards as well as NFC phones, supporting the following protocols: • ISO 14443 A&B • MiFare (MiFare + / DESfire) • ISO 18092 Active Communications (NFC - peer-to-peer mode) • FeliCa • PayPass • payWave Three Security Access Modules (SAMs) card slots One Micro SD 5” screen size • 720 x 1280 HD resolution • IPS LCD touchscreen External • Dimensions • Length: 70 mm (2.
S PECIFICATIONS Camera/Barcode Scanner • USB-A Host port x 3 • USB-B Client port x 1 • MDB x 1 • GPIO x 1 • Switched Power output x 1 Camera/Barcode • Scanner • Security • 2 MP (Front camera) QR code scanning PCI PTS 6.
S PECIFICATIONS Security 26 UX700 INSTALLATION GUIDE
CHAPTER 4 Maintenance and Cleaning The UX700 device has no user-maintainable parts. It can, however, be cleaned. General Care Your device is a product of superior design and should be treated with care. The following suggestions will help you protect your warranty coverage. • Before installation, keep the device dry. Precipitation, humidity, and all types of liquids or moisture can contain minerals that will corrode electronic circuits.
M AINTENANCE AND C LEANING Additional Safety Information Surface Cleaning To clean the device, use a clean cloth slightly damped with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. CAUTION N'utilisez jamais de diluant, le trichloréthylène ou des solvants cétoniques - ils peuvent détériorer les pièces en plastique ou en caoutchouc. Never use thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic or rubber parts.
M AINTENANCE AND C LEANING Additional Safety Information Magnetic Stripe The Magnetic Stripe Reader (MSR) must be cleaned regularly daily to once a Cleaning week, depending on usage), as dirt accumulation can lead to MSR reading problems. MSR can be cleaned using commercially available card reader cleaning cards or using recommended Verifone cleaning card (PN 02746-02).
M AINTENANCE AND C LEANING Additional Safety Information 30 UX700 INSTALLATION GUIDE
CHAPTER 5 Verifone Service and Support Contact your local Verifone representative or service provider for any problems with your device. For product service and repair information: Returning a Device for Service NOTE • USA – Verifone Service and Support Group, 1-800-837-4366, Monday - Friday, 8 A.M. - 8 P.M., Eastern time • International – Contact your Verifone representative Before returning the UX700 device, you must obtain an MRA number.
VERIFONE S ERVICE AND S UPPORT Accessories and Documentation • NOTE Reference the model and part number in the Note box. One MRA number must be issued for each UX700 device you return to Verifone, even if you are returning several of the same models. 3 Describe the problem(s). 4 Provide the shipping address where the repaired or replacement unit must be returned. 5 Keep a record of the following items: Accessories and Documentation • Assigned MRA number(s).
VERIFONE S ERVICE AND S UPPORT Accessories and Documentation Connection Cables Power Cables Cleaning Kit Documentation CBL159-312-01-A LAN cable for Ethernet connections. 26264-01-R Cash register cable, RJ45-SUBD9f, 1.0m 26264-02-R Cash register cable, RJ45-SUBD9f, 2.0m CBL184-700-01-A CABLE, DEBUG UX700 8-PIN WTB(2.0MM) TO ONE MICRO USB TWO UART FUNCTION (FOR INTERNAL USE ONLY) CBL184-700-02-A CABLE, DEBUG UX700 AUDIO & GPIO EXTEND CABLE (FOR INTERNAL USE ONLY) 10000284-002 CABLE, USB 2.
VERIFONE S ERVICE AND S UPPORT Accessories and Documentation 34 UX700 INSTALLATION GUIDE
CHAPTER 6 Troubleshooting Guidelines The troubleshooting guidelines provided in the following section are included to help you install and configure your UX700 successfully. Typical examples of malfunction you may encounter while operating your UX700 device and steps you can take to resolve them are listed in this chapter. If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local Verifone representative for assistance.
TROUBLESHOOTING G UIDELINES Blank Display Blank Display Transactions Fail to Process When the device display is blank: • If the device display is dark, tap the screen with your finger. If the unit was in screen-saver mode, the screen will turn on when touched. • If the display does not show correct or readable information, then check all the cable connections. If the problem persists, then contact your local Verifone representative for assistance.
CHAPTER 7 Port Pinouts This section contains port pinout tables for the UX700. UX700 Port Pinouts RS-232 Port (COM1) Refer to the following UX700 port pinout diagrams.
P ORT P INOUTS UX700 Port Pinouts Ethernet Port (LAN) Connector 1 USB Pinout (Host Port) 8 Connector 1 PIN Function Description 1 TXD+ Transmit data + 2 TXD- Transmit data - 3 RXD+ Receive data + 4 NC No connection 5 NC No connection 6 RXD- Receive data - 7 NC No connection 8 NC No connection PIN Function Description 1 +5 V 5 V USB Power (500 mA) 2 DATA- USB Host Signal - 3 DATA+ USB Host Signal + 4 GND USB ID pin/Ground PIN Function Description 1 +5 V
P ORT P INOUTS UX700 Port Pinouts Power Port (DC-in or Applies to UX700 MDB version.
P ORT P INOUTS UX700 Port Pinouts 40 UX700 INSTALLATION GUIDE
Verifone, Inc. Tel: 1-800-Verifone www.verifone.com UX700 Installation Guide Verifone Part Number DOC184-001-EN-A, Revision A.
