Technical data

Verifone Finland Oy
32 Vantaankoskentie 14 FI-01670 VANTAA | tel: [phone] | fax: [phone]
www.verifone.fi
MAX LIMIT EXCEEDED = The amount of the transaction exceeds the maximum limit of the card in
use.
WRONG PIN = Customer has typed the wrong PIN-code for the card.
DOWNLOAD NEEDED = The program needs to be downloaded to the terminal. Contact Verifone’s
customer service.
TAMPERING DETECTED = The terminal has suffered a knock or a power surge, which has
caused it to go into a security lock mode. The terminal must be delivered to Verifone’s
maintenance service, where the security lock can be opened. See instructions, part 6.4.
6.2 Notifications on the receipt
CONNECTION ERROR = There is a problem with the connection. See part 6.3.
BATCH SENDING ERROR = There is a problem with the connection. See part 6.3.
”PYYTÄMÄÄNNE AINEISTOA EI OLE” = The bank does not have information of the previous
batch sending ready.
”TAPAHTUMATIEDOSTO PUUTTUU” = The bank does not have information ready of the previous
batch sending.
ERROR FILE NOT EXISTENT = The bank does not have information ready of the previous batch
sending.
OTA YHTEYS NEUVONTAAN = Contact the bank.
6.3 Other exceptions
CONNECTION PROBLEM = Switch the terminal off and on and try to connect again. Check that
the Ethernet wire is properly in its place in both plugs. Check that the modem is switched on.
TERMINAL DOES NOT READ CARDS =Switch the terminal off and on and try again. The chip
card reader might also be unclean. Clean the reader with a cleansing card and try again.
POWER IS OFF = Check that the power cord is installed to the power plug on the terminal’s base.
Check that the power transformer has both power cords properly plugged in and that the signal
light is burning. Check that the wire leaving from the power transformer is properly plugged to the
electrical outlet.