Technical data

Verifone Finland Oy
21 Vantaankoskentie 14 FI-01670 VANTAA | tel: [phone] | fax: [phone]
www.verifone.fi
SENT TO BANK FAILED = Sending of the batch to the receiver has failed.
Actions = Contact the batch receiver (bank / credit card company) and check why the sending has
failed. If the batch must be sent again, it will be done by Verifone. Please contact Verifone’s
customer service. If the batch has been processed in the bank, the issue can be acknowledged
from Verifone reporting or from the terminal.
NOT SENT, CONTAINS DUPLICATES = The batch has not been sent forward because it contains
duplicate material.
Actions = Contact your own bank and check the duplicates that the batch contains. If the batch
must be sent again, it will be done by Verifone. Please contact Verifone’s customer service about
the issue. If the batch has been processed through other ways, the issue can be acknowledged
from Verifone reporting or from the terminal.
SENT TO BANK, REPORT OVERDUE = The batch has been forwarded to the receiver, but the
report has been delayed.
Actions = Contact the batch receiver and confirm that the batch has been successfully received.
Acknowledge the issues from Verifone reporting or from the terminal.
ALL REJECTED = The batch has been rejected by the receiver
Actions = Contact the batch receiver and check why the batch has been rejected. If the batch
needs to be sent again, it will be done by Verifone. Please contact Verifone’s customer service. If
the batch has already been processed through other ways, the issue can be acknowledged from
Verifone reporting or from the terminal.
PARTLY REJECTED = Part of the transactions that the batch contains have been rejected by the
receiver.
Actions = Contact the batch receiver and check why the batch has been partially rejected. When
the batch has been processed the issue can be rejected from Verifone reporting or from the
terminal.
MISMATCH IN PAYMENT = The batch sum does not match with the bank statement.
Actions =Contact your bank and acknowledge the issue from Verifone reporting or from the
terminal.
PAYMENT OVERDUE= Payment to the bank account has been delayed.
Actions = Contact your own bank and acknowledge the issues from Verifone reporting or from the
terminal.
4.3.7 Issue acknowledgment
Press the Reports icon and Enter.
Choose ISSUE REPORT
Select ACKNOWLEDGE ISSUE
ISSUE ID: Type in the four-digit number that is next to the issue and press Enter.
The terminal connects to Verifone reporting, acknowledges the issue and displays on the screen
ISSUE ACKNOWLEDGED.
If the acknowledgment fails, the screen displays COULD NOT ACKNOWLEDGE ISSUE.
NOTE! Once an issue is acknowledged, it cannot be in any cases sent again.
Acknowledging an issue is always the responsibility of the Merchant.