Verifone Finland Oy 1 Vantaankoskentie 14 FI-01670 VANTAA | tel: +358 (0)9 477 4330 | fax: +358 (0)9 436 2490 www.verifone.
Verifone Finland Oy Vantaankoskentie 14 01670 Vantaa www.verifone www. verifone.fi verifone .fi point@point.fi Switch: 09 477 433 0 Fax: 09 436 24 90 Our opening hours on weekdays are 88-16 Sales: 09 477 433 40 myynti@point.fi Accessories: 09 477 433 44 tarviketilaukset@point.fi Order processing: 09 477 433 43 tilaustenkasittely@point.fi Maintenance: 09 477 433 70 huolto@point.
INDEX: INDEX : 1. BEFORE USE ............................................................................................................... 5 1.1 Important .................................................................................................................. 5 1.2 PA-DSS –Standard ............................................................................................... 5 1.3 Terminal structure ................................................................................................
.1.7 Receipt copy ..................................................................................................... 16 4.1.8 Refund ................................................................................................................ 16 4.1.9 Cash back ......................................................................................................... 17 4.2 ONLINE TRANSACTIONS ............................................................................... 17 4.2.
1. BEFORE USE 1.1 Important NOTE! If these instructions are not followed and the terminal is damaged it will void the warranty! • • • • • • • • • • • Protect the power cord and modem. If they are damaged they are not to be used anymore. The terminal is not waterproof or dustproof, and is intended for indoor use only. The warranty of the terminal will void if it is exposed to water or dust. Do not use the terminal next to water or moist areas. Do not use below 0°C degrees.
1.3 Terminal structure TOUCH SCREEN DISPLAY NUMERIC KEYPAD CANCEL KEY SWIPE READER CLEAR KEY CHIP READER ENTER KEY TERMINAL REST PRINTER COVER THERMAL PRINTER POWER PLUG Verifone Finland Oy 6 Vantaankoskentie 14 FI-01670 VANTAA | tel: +358 (0)9 477 4330 | fax: +358 (0)9 436 2490 www.verifone.
1.4 Technical data Processor: 400 MHz ARM11, 32-bit RISC processor Memory: 160 MB (128 MB Flash, 32 MB SDRAM) standard,can exceed up to 500 MB. Display: 240 x 320 pixel color TFT (QVGA) supports up to 26 lines x 26 characters Swipe card reader: Triple track (tracks 1, 2, 3), high coercivity, bi-directional Chip card reader: ISO 7816, 1.
1.5 Connecting the cables Connecting the power cord Connect the power cord to the power plug located at the side of the terminal’s base. Connect the power cord to the power supply and the plug to an electrical outlet. Connecting the Ethernet cable Connect the Ethernet cable to the ETH-port located behind the terminal’s base. The other end of the cable is connected either to a broadband modem or plug.
1.6 Touchscreen The terminal has a touchscreen, which allows selecting menus directly from the screen. Enter- and cancel-functions can be selected directly from the screen or by pressing the particular key. 1.7 Using the menus To see the terminal’s various settings and functions, press the desired menu icon from the screen. To scroll inside the menu’s press the arrow keys from the screen, or numbers 1 and 3 from the keypad. To select a particular function or setting, press its text field from the screen.
1.9 Switching the paper • • • • • • • Raise the terminal from its base. Open the printer cover. Remove the previous paper roll from the tray. Place the new paper roll so that the paper moves from the bottom of the roll towards the front edge. Leave a small amount of paper to extend outside the printer door. Close the printer cover. The terminal informs ”PAPER INSERTED PRESS ANY KEY”. Press any key to continue.
1.10 Testing the connection From the main display, select the Reports icon. After this, press enter and select SEND BATCH. The screen informs DIALING. If the terminal successfully connects, the text CONNECTED appears on screen. A white bar and the text RECEIVING are displayed on screen. The bar turns gradually black as the batch sending progresses. The terminal downloads the blacklist and other required card information files from the bank. After this the terminal is ready for use.
2.3 Batch time The terminal will send the batch automatically if you have set a particular time for this function. The sending time can be at any time. We recommend that the time is after your stores closing time. Even hours are not recommended (e.g. 2100). If you do not want to use the automatic sending time, set it to be at 9999. The batch must then be sent manually. To set the sending time, choose BATCH TIME from the EDIT menu. Type on the screen the sending time that you want with four digits (e.g.
Online bat percent = minimum battery reserve that the terminal requires to work. This is indicated in percentage (e.g. 20). GPRS shut down timer = the function is not used in this model. 2.8 Contrast You can adjust the screen’s contrast from the CONTRAST-settings with the minus and plus icons. Select the Menu icon from the screen and choose CONTRAST. 2.9 Sounds To disable the terminal’s button sounds, select SOUND from the EDIT menu and choose OFF. 2.
The terminal downloads the parameters. A white bar appears on the screen, which gradually turns black as the download progresses. The terminal prints on the paper “SUCCESSFUL PARAMETERS DOWNLOAD”. NOTE! After downloading the parameters, the terminal must connect to the bank. Select Reports from the screen, press Enter and choose SEND BATCH. 4. DAILY USE 4.1 Transactions 4.1.1 Chip card transactions ENTER AMOUNT: Type the precise amount, including the cents, and press Enter.
INSERT/SWIPE OR PRESENT CARD: Place the card on top of the display. CREDIT / DEBIT: Choose the payment method The terminal prints out the merchant’s receipt and asks to print the customer’s receipt. Press Enter if you wish to print out the customer’s receipt. Otherwise, press Cancel. The terminal will remind you to check the customer’s ID, if the transaction exceeds 50,00€ (depending on the card used).
The terminal prints out the merchant’s receipt and asks to print the customer’s receipt. Press Enter if you wish to print out the customer’s receipt. Otherwise, press Cancel. 4.1.6 Manual entry Select the Menu icon from the screen and choose MANUAL ENTRY CARD NUMBER: Type the card number and press Enter EXPIRY DATE: Type the card’s expiry date and press Enter CREDIT / DEBIT: Choose the payment method. ENTER AMOUNT: Type the complete amount and press Enter .
CREDIT / DEBIT: Choose the payment method. The terminal prints out the merchant’s receipt and asks to print the customer’s receipt. Press Enter if you wish to print out the customer’s receipt. Otherwise, press Cancel. If the PIN-code was entered, the customer does not need to sign the receipt. The terminal will remind you to check the customer’s ID, if the transaction exceeds 50,00€ (depending on the card used).
4.2.2 Online batch Online batch settings enable you to choose the maximum sum and number of transactions in the terminal memory. After the maximum is reached, the terminal transmits the transactions forward. • ONLINE QUEUE AMOUNT = The maximum sum of the transactions in queue. After this amount is reached, the terminal will send all of the transactions in queue (e.g. 2,000 euros). • ONLINE QUEUE COUNT = The maximum number of the transactions in queue.
NOTE! The report must always be printed before being reset. Printing the monthly report: Select the Reports icon and press Enter. Select MONTHLY REPORT. Select again MONTHLY REPORT. The terminal prints out the report. Resetting the monthly report: Select the Reports icon and press Enter. Select MONTHLY REPORT. Select RESET REPORT The terminal resets the report. 4.3.3 Send Batch The terminal automatically sends the batch, if you have installed a sending time to the settings.
The terminal connects to Verifone reporting and downloads the blacklist. The terminal prints out to the receipt the amount of cards on the blacklist. 4.3.5 Report explanations The batch report lists transactions by their card type. After this the report shows the total count of transactions and their total amount.
SENT TO BANK FAILED = Sending of the batch to the receiver has failed. Actions = Contact the batch receiver (bank / credit card company) and check why the sending has failed. If the batch must be sent again, it will be done by Verifone. Please contact Verifone’s customer service. If the batch has been processed in the bank, the issue can be acknowledged from Verifone reporting or from the terminal. NOT SENT, CONTAINS DUPLICATES = The batch has not been sent forward because it contains duplicate material.
4.4 Authorization notifications When a transaction is declined at the authorization centre a declining code is printed on the receipt. This code tells you the reason why it has been declined. The transaction is declined by a notification given by the bank or the credit card company.
200-299 Declined, card removal needed 200 201 202 203 204 205 206 207 208 209 210 300 306 307 400 Declined Card expired Suspected card counterfeit Cashier, contact the recipient Limited card Cashier, contact recipients’ security department Exceeds PIN-code attempts Special situation Extinct card Stolen card Suspected abuse Successful Unsuccessful unsuccessful, form fault Declined.
5. SPECIAL FUNCTIONS 5.1 Cash receipt Cash receipt is used when a customer pays with cash and a receipt is wanted from the terminal. Cash receipts are also seen on batch reports. Cash receipt is activated from the EDIT menu (2.1). Making a cash receipt sale: Press the MENU icon Choose CASH RECEIPT Select CASH RECEIPT SALE ENTER AMOUNT: Enter the complete amount and press Enter. VAT RATE %: Select the VAT percent. The terminal prints out the merchant’s receipt and asks to print the customer’s receipt.
RECEIPT NUMBER: The terminal suggests the number of the last transaction. Accept by pressing Enter. Otherwise, type the wanted receipt number and press Enter. EXTRA: Enter the amount and press Enter. The terminal prints out the merchant’s receipt and asks to print the customer’s receipt. Press Enter if you wish to print out the customer’s receipt. Otherwise, press Cancel. 5.3 VAT VAT is activated from the Settings menu (2.1). YES = terminal asks for the rate during transactions.
5.6 Preauthorization Preauthorization enables to perform a provision for a credit card, which can later be charged or reversed. 1. New preauthorization Menu -> Preauthorization -> New pre-auth Input the reference number if used, otherwise press enter. Insert or swipe card Enter amount and press enter ENTER PIN: Customer types the PIN-code and presses Enter. The terminal performs a provision for the credit card, prints out the merchant’s receipt and asks to print the customer’s receipt.
Amount: The terminal shows the preauthorization’s amount. This can be changed by pressing the yellow-key. Accept the amount by pressing enter. Amount not changed: The terminal prints out the merchant’s receipt and asks to print the customer’s receipt. Press Enter or Cancel. Amount is greater than preauth: The terminal asks if the payment is done using the same card. To do this, press enter. If the payment is done with multiple cards press cancel.
please contact Verifone. Printing the user list Press Settings, enter and choose Print. Select Users. The terminal prints a list of the terminal users. This list shows the user numbers, receipt texts and merchant numbers. Multiuser transactions Enter amount: Type the transaction price and press enter. User number: Type your user number and press enter. Please insert or swipe card: Insert the chip card to the reader or swipe the card. CREDIT / DEBIT: Choose the payment method.
b) Edit VAT group VAT group: Type the group number and press Enter. VAT: Type a new VAT percent and press Enter. The display shows the group number and VAT percent. Accept this group by pressing enter; cancel by the cancel-key. Edit next VAT: If you wish to edit another group, press enter. Otherwise press cancel. c) Remove VAT group NOTE! You cannot remove a VAT-group if products are defined to the group. The products must be removed first in these cases. VAT Group: Type the group number and press enter.
Product id: Type the products number and press enter. The display shows the product name, VAT group and the price. Accept the removal by pressing enter; cancel by the cancel-key. Delete next product: If you wish to remove another product, press enter. Otherwise, press cancel. Product and VAT group lists To print product or VAT group lists, press Settings, enter and choose Print.
Choose daily report. The terminal prints out a report that lists the sold products, the amount of products, the total amount of sold products and the different VAT groups of the sales. Resetting the report: The terminal gathers transactions to the report until it is been reset. The report can be reset at any time. Press Reports, enter and choose Product report. Choose daily report and select reset report. Choose yes. The terminal prints out the product report and resets it. 6. TROUBLE SHOOTING 6.
MAX LIMIT EXCEEDED = The amount of the transaction exceeds the maximum limit of the card in use. WRONG PIN = Customer has typed the wrong PIN-code for the card. DOWNLOAD NEEDED = The program needs to be downloaded to the terminal. Contact Verifone’s customer service. TAMPERING DETECTED = The terminal has suffered a knock or a power surge, which has caused it to go into a security lock mode. The terminal must be delivered to Verifone’s maintenance service, where the security lock can be opened.
6.4 Service NOTE! Do not, under any circumstances, try to fix the terminal by yourself. The terminal should be always delivered to the maintenance service. If you suspect that the terminal is damaged or broken, do the following: • • • • • Pack the terminal firmly, so that it will not be damaged during the delivery. Attach a description of the problem and your contact information with the terminal. Attach also a notification if there are transactions in the terminal.
DESCRIPTION OF TERMINAL PROBLEM COMPANY NAME: CONTACT PERSON: PHONE: CAUSE OF PROBLEM: HOW IS THE PROBLEM NOTICED?: TERMINAL HAS UNSENT TRANSACTIONS IN MEMORY? [ ] YES [ ] NO OTHER REMARKS:
