LINKPOINT 3000 REFERENCE MANUAL RESTAURANT VERSION APPLICATION ID LFRST23 LFRST23 V 1.
LINKPOINT 3000 Reference Manual—Restaurant Version/LFRST23 FDRMS-Omaha Manual Version Number 1.1 Published May 1999 LinkPoint International, Inc. 5310 Derry Avenue Suites V&W Agoura Hills, CA 91301 www.linkpt.com Printed in the United States of America. © Copyright 1999 LinkPoint International, Inc. All rights reserved.
TABLE OF CONTENTS INTRODUCTION....................................................................................................................................... 1 Printers ................................................................................................................................................... 1 PINpad Devices..................................................................................................................................... 1 GETTING STARTED....................
TABLE OF CONTENTS The Calculator ..................................................................................................................................... 41 LOCAL FUNCTIONS............................................................................................................................... 42 Printer Enable/Disable ...................................................................................................................... 42 Dial Prefix (PABX) ................................
INTRODUCTION INTRODUCTION Congratulations on your choice of the LinkPoint 3000 point-of-sale (POS) terminal. The LinkPoint 3000 is ideal for processing restaurant transactions. Scientifically engineered to exceed the quality found in current terminal technology, the LinkPoint 3000 combines user-friendly operation with soft programmable functions. The screen-addressable keys and an innovative, backlit display make terminal operation quick and easy.
GETTING STARTED GETTING STARTED Unpacking Carefully inspect the shipping carton and its contents for any damage that may have occurred during shipping. If the terminal is damaged, file a claim immediately with the shipping company or carrier and notify LinkPoint International. Do not try to use a damaged terminal! To unpack the LinkPoint 3000: 1. With the shipping carton right side up, open the carton’s lid. 2. Lift the terminal, its AC adapter and line cord with modular plugs up and out of the box. 3.
GETTING STARTED Installation Installing the LinkPoint 3000 terminal is simple and requires no tools. 1. Connect the AC adapter’s triangular end to the power input at the rear of the LinkPoint 3000 terminal (Figure 3). Figure 3 2. Plug the adapter into a 120V electrical outlet (Figure 4) or into a quality surge suppressor. Figure 4 3. Insert one end of the telephone line cord into one of the modular jacks at the rear of the terminal.
GETTING STARTED 5. When the terminal is plugged in, it will display the message APP. NOT AVAILABLE (unless an application is pre-downloaded). Maintenance The LinkPoint 3000 system does not need preventive maintenance. However, LinkPoint International does recommend periodic cleaning of the keypad, using a soft brush to remove any dust. Because the terminal can be damaged by liquids, do not spray liquid cleaners directly on the terminal. Always apply the cleaner to the cloth before cleaning the terminal.
TERMINAL FEATURES TERMINAL FEATURES Software Features The LinkPoint 3000 LFRST23 Restaurant application includes: ♦ A Sale key used for Dine-In, Bar Tab and Take-Out transactions (Bar Tab feature will be available with the LFRST23 application). ♦ A special adjust key ([+] key) to add tips and close out Bar Tabs. ♦ An option to add tips by Server ID or by item number. ♦ An item review feature for viewing all transaction details, including each transaction’s actual date and time.
TERMINAL FEATURES ♦ The capability of reading both track 1 and track 2 card data to allow printing of the cardholder’s name under the signature line on credit card receipts. This feature also enables the terminal to accept ATM/Debit cards. ♦ CASH BACK and tiered TRANSACTION FEE options available with ATM/Debit processing. ♦ The ability to add tip via the PINpad for ATM/Debit sales. ♦ Special instructional reminders on the display and on the receipts.
TERMINAL FEATURES ♦ Preprint modified to eliminate printing of cardholder’s account number until transaction is approved. ♦ Ability to retrieve the most recent message from the host. ♦ Double entry requirement to confirm amounts entered for $1,000.00 or greater. ♦ The ability to process up to 500 transactions in one batch. ♦ Special Dial String Codes to enable the terminal to dial out under special circumstances such as many terminals on one phone line or multiple phone line systems.
TERMINAL FEATURES Figure 9 Note: When sliding the card (bidirectional), face the magnetic stripe down and away from the keypad. 1999 LinkPoint International, Inc.
TERMINAL FEATURES The Keypad and Key Functions Transactions are performed via the terminal’s keypad (See Figure 10). The keypad allows users to select transaction types and enter information. The three green arrow keys are an updated feature on the LinkPoint 3000. This change assists both the merchant and the Help Desk when processing transactions, printing reports, and troubleshooting.
TERMINAL FEATURES LINKPOINT 3000 ALPHA/SYMBOL ASSIGNMENTS Key Assignment Symbol displayed when pressing the corresponding key directly (NO ALPHA KEY) Void ALPHA MODE [ALPHA] is depressed once or twice prior to pressing the corresponding key A Left ▲ Center ▲ Right ▲ Return Sale ATM/Debit Check Review Close 1 2 3 ÷ 4 5 6 ✕ 7 8 9 − * 0 # + B C D E F G H I J K L M N O P Q R S T U V W X Y Z - (hyphen) Space + , (comma) ‘ (apostrophe) “ (quote) : (colon) ; (semi-colon) @ (“at”) 1 2 3 ( 4 5 6 ) 7 8 9 ! * (a
TERMINAL FEATURES LinkPoint 3000 Specifications Microprocessor Z180 CPU operating at 12.
BOOT MODE FUNCTIONS BOOT MODE FUNCTIONS The LinkPoint 3000 boot mode allows access to certain Operating System, Hardware, and Diagnostic functions, including: date and time setup, terminal diagnostics, clear memory (application and data), port setup, and application download. Application download procedures are covered in detail beginning on page 26. This section explains how to: 1. 2. 3. 4. ! Set the correct date and time Use terminal diagnostics Setup ports Erase the RAM If the LP2000 displays APP.
BOOT MODE FUNCTIONS Date and Time Setup To set the correct date and time follow the procedures outlined below. Display Message Operator Action READY XXX JAN-02-00 SUN 10:30P [▲] [▲] [▲] Hold down the [ALPHA] key and press [7] [1] [3] [9]. Release the [ALPHA] key to enter the boot mode. CLEAR_to_resume Time Load Setup [▲] [▲] [▲] Press the left [▲] key to select TIME. _ 01/02/00 Date [▲] 10:30:41 Time [▲] [▲] Enter password: [▲] [▲] [▲] Press the left [▲] key to select DATE.
BOOT MODE FUNCTIONS Printer Port Setup To change the printer port factory defaults follow the steps outlined below. The default settings are compatible for use with most LinkPoint, VeriFone, and Citizen printers. There is usually no need to change these settings. Standard Default: Baud= 9600, Parity= Even. Display Message Operator Action READY XXX JAN-03-00 MON 12:00P [▲] [▲] [▲] Hold down the [ALPHA] key and press [7] [1] [3] [9]. Release the [ALPHA] key to enter the boot mode.
BOOT MODE FUNCTIONS RS232 Port Setup To change the RS232 port factory defaults follow the steps outlined below. The default settings are designed to be used for direct RS232 and Master-Slave (POS-to-POS) downloads. Standard Default: Baud= 19200, Parity= None. There is usually no need to change these settings. Display Message Operator Action READY XXX JAN-03-00 _MON _12:00P [▲] [▲] [▲] Hold down the [ALPHA] key and press [7] [1] [3] [9]. Release the [ALPHA] key to enter the boot mode.
BOOT MODE FUNCTIONS PINpad Port Setup To change the PINpad port factory defaults follow the steps outlined below. The standard default settings are: Baud= 1200, Parity= Even. Display Message Operator Action READY XXX JAN-03-00 MON 12:00P [▲] [▲] [▲] Hold down the [ALPHA] key and press [7] [1] [3] [9]. Release the [ALPHA] key to enter the boot mode. _ CLEAR_to_resume Time Load Setup [▲] [▲] [▲] Ports [▲] Printer [▲] Setup Model [▲] Press the right [▲] key to select SETUP.
BOOT MODE FUNCTIONS Model Number Follow the procedures outlined below to find out the terminal model (version) of the ROM and RAM. Display Message Operator Action _____READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] Hold down the [ALPHA] key and press [7] [1] [3] [9]. Release the [ALPHA] key to enter the boot mode. __CLEAR_to_resume _ Time__Load__Setup [▲] [▲] [▲] Press the right [▲] key to select SETUP. Ports [▲] Setup Model [▲] Press the middle [▲] key to select MODEL.
BOOT MODE FUNCTIONS Clear Memory This irreversible function erases the terminal’s memory (RAM) and should only be accessed with the assistance of a qualified service representative. Follow the procedures outlined below to erase the terminal’s RAM. WARNING: After erasing the RAM, a full download must be performed to restore the application to the terminal’s memory. Display Message Operator Action READY XXX JAN-06-97 MON 12:00P [▲] [▲] [▲] Hold down the [ALPHA] key and press [7] [1] [3] [9].
TERMINAL DIAGNOSTICS TERMINAL DIAGNOSTICS The LinkPoint 3000 diagnostics option tests the different hardware components of the terminal. Follow the procedures outlined below to initiate the diagnostics menu. Diagnostics are intended for use primarily by repair depots, technicians, and for POS support service centers. Display Message Operator Action _____READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] Hold down the [ALPHA] key and press [7] [1] [3] [9]. Release the [ALPHA] key to enter the boot mode.
TERMINAL DIAGNOSTICS Keyboard Test — Press [2] Display Message Operator Action Keyboard Test Left>Right, Top>Bot [▲] [▲] [▲] Press every key starting from the top-left section and working to the bottom-right. Keyboard Test All Keys Are OK! [▲] [▲] [▲] Exit diags? Yes [▲] [▲] No [▲] Press [CLEAR] to end keyboard test. Press the right [▲] key to perform another diagnostics test or press the left [▲] key to exit diags and return to the Boot Mode main menu.
TERMINAL DIAGNOSTICS Display Message Operator Action Dialer Test Pulse Tone [▲] [▲] [▲] Press the right [▲] key to select TONE. Dialer Test Dialing With Tone [▲] [▲] [▲] Please wait while test is performed. Dialer Test Dialing Complete [▲] [▲] [▲] Please wait... Dialer Test Pulse Tone [▲] [▲] [▲] Press [CLEAR]. Exit diags? Yes [▲] [▲] No [▲] Press the right [▲] key to perform another diagnostics test or press the left [▲] key to exit diags and return to the Boot Mode main menu.
TERMINAL DIAGNOSTICS [▲] [▲] [▲] Display Message Operator Action Modem Originate Test Dialing [▲] [▲] [▲] Please wait... Modem Originate Test Carrier Det [▲] [▲] [▲] Please wait... Modem Originate Test Connect 1200 [▲] [▲] [▲] Please wait... Modem Originate Test RS-232 9600, N , 8 , 1 [▲] [▲] [▲] Test was successful. Press [CLEAR] to end Modem Originate Test.
TERMINAL DIAGNOSTICS Cardreader Test — Press [8] Display Message Operator Action Clear to Restart TK1 TK2 TK1&2 [▲] [▲] [▲] Swipe Card [▲] _S:00 [▲] Clear to Restart TK1 TK2 TK1&2 [▲] [▲] [▲] [▲] S:00 [▲] Clear to Restart TK1 TK2 TK1&2 [▲] [▲] [▲] [▲] S:00 [▲] To auto scroll right/left hold down the [#] key and the [*] key respectively or press [CLEAR] to end cardreader track 1 testing. Press the middle [▲] key to test the cardreader’s ability to read track 2 data. Swipe card.
TERMINAL DIAGNOSTICS Serial Port Test — Press [9] Display Message Operator Action Serial Port Test PRN PIN 232 [▲] [▲] [▲] PRN PIN 232 OK! OK! OK! [▲] [▲] [▲] Exit diags? Yes [▲] [▲] No [▲] Please wait... Terminal will display status of ports and beep. Press [CLEAR] to end test. Press the right [▲] key to perform another diagnostics test or press the left [▲] key to exit diags and return to the Boot Mode main menu.
TERMINAL DIAGNOSTICS (optional) Display Message Operator Action LP-3000,3.3,03/24/99 Select [▲] Test [▲] Number [▲] Press any number key to resume diags testing. Press [CLEAR] to exit diags mode. LinkPoint International, Inc.
DOWNLOAD PROCEDURES DOWNLOAD PROCEDURES There are three methods of downloading the application into the LinkPoint 3000: 1) remotely via telephone, 2) PC-to-POS, and 3) POS-to-POS. Unless an application has been pre-downloaded, the terminal will initially display the message APP. NOT AVAILABLE. If a full or a partial download is selected, the terminal will prompt the user to enter any missing fields (i.e., application ID) and will automatically return to the first empty field.
DOWNLOAD PROCEDURES _ the new telephone number and press [ENTER]. [▲] [▲] [▲] Display Message Operator Action Enter Appl. ID. LFRST23 [▲] [▲] Key in the application ID and press [ENTER]. [▲] Enter Terminal ID. [▲] [▲] [▲] Modem Download Full Partial [▲] [▲] [▲] DIALING... [▲] [▲] Key in the terminal ID and press [ENTER]. Press the left [▲] key for a “Full” download. Please wait... [▲] CONNECTED 1200 AP-LFRST23 T-SAMPLE [▲] [▲] [▲] Please wait...
DOWNLOAD PROCEDURES FUNCTION [▲] [▲] Press [BACKSPACE]. __ [▲] Enter password: [▲] [▲] (optional) Enter Appl. ID. LFRST23 [▲] [▲] [▲] Press [ENTER] to accept the current application ID or type in the new application ID and press [ENTER]. [▲] Enter Terminal ID. [▲] [▲] DIALING... [▲] Press [ENTER] to accept the current terminal ID or type in the new terminal ID and press [ENTER]. [▲] Modem Download Full Partial [▲] [▲] [▲] [▲] If prompted, key in the password and press [ENTER].
DOWNLOAD PROCEDURES Display Message Operator Action __App. not available _ Time__Load__Setup [▲] [▲] [▲] Press the middle [▲] key to select LOAD. OR if there is already an application loaded… _____READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] Hold down the [ALPHA] key while pressing [7] [1] [3] [9] to enter the boot mode. __CLEAR_to_resume _ Time__Load__Setup [▲] [▲] [▲] Press the middle [▲] key to select LOAD. Enter password: If prompted, key in the password and press [ENTER].
DOWNLOAD PROCEDURES Enter Appl. ID. LFRST23 [▲] [▲] Key in the application ID and press [ENTER]. [▲] Enter Terminal ID. [▲] [▲] Full [▲] Partial [▲] [▲] [▲] WAITING ON ENQ… [▲] [▲] Key in the terminal ID and press [ENTER]. Select the type of download. Press the left [▲] for a “Full” download or press the right [▲] for a “Partial” download. Please wait… [▲] *---------AP-LFRST23 T-SAMPLE [▲] [▲] [▲] Please wait...
DOWNLOAD PROCEDURES Enter Appl. ID. LFRST23 [▲] [▲] [▲] Press [ENTER] to accept the current application ID or type in the new application ID and press [ENTER]. Enter Terminal ID. Press [ENTER] to accept the current terminal ID or type in the new terminal ID and press [ENTER]. [▲] [▲] [▲] Direct Download Full Partial [▲] [▲] [▲] WAITING ON ENQ... [▲] [▲] Select the type of download. Press the left [▲] key for a “Full” download or press the right [▲] key for a “Partial” download. Please wait...
Action Enter Password BEGIN POS SEND MODE? YES NO [▲] [▲] [▲] Press the left [▲] key. BEGIN POS RCV MODE? YES NO [▲] [▲] [▲] SEND IN PROGRESS Please wait... RECEIVE IN PROGRESS [▲] [▲] [▲] [▲] [▲] If prompted, key in the password and press [ENTER]. The password may be obtained through the bank/ISO or FDMS Help Desk. Press the left [▲] key. Please wait... [▲] Terminal displays various screens SEND COMPLETE [▲] [▲] Please wait... RECEIVE COMPLETE [▲] [▲] [▲] Please wait...
DOWNLOAD PARAMETERS DOWNLOAD PARAMETERS Download parameters are used for programming or updating a terminal’s profile. These parameters may be added or modified through the standard Zontalk Edit Procedures. As mentioned in the previous section, downloads may be performed by three methods: modem-toterminal in the field, computer-to-terminal, or terminal-to-terminal via the RS232 serial port. The following list contains the available parameters for the LFRST23 Restaurant application.
DOWNLOAD PARAMETERS Parameter #H4 #H5 #H6 #IDLE1 #IDLE2 #IDRC #INV #KBCLK #KBOUT Field Type X X X X X Q Q Q N Field Length 40 40 40 20 20 1 1 1 2 #KEYED #L4DIG #MIDC #MKEY #OPID #PABX #PCPNC #PDS #PDT #PP201 #PPNC #PPTR #PREPR #PRLF #PRREC #PSRBD #PSUFF #PSWD0 #PSWD1 Q Q N N Q X P N X Q P Q Q N Q Q P X B 1 1 16 1 1 10 20 4 1 1 20 1 1 1 1 1 12 6 24 #RETRY #SACCT #SCPNC #SPNC #T1 #T2 #TAAC #TABAD N Q P P X X Q Q 1 1 20 20 40 40 1 1 #TCMAP B 12 #TIPAS Q 1 1999 LinkPoint International, Inc.
DOWNLOAD PARAMETERS The following table contains certain Default Settings that will be automatically downloaded with the LFRST23 application. Any of these Default Parameters may be overridden through Zontalk Edit Procedures.
DOWNLOAD PARAMETERS #PSWD0 123123 Parameter #PSWD1 Default Setting 000000000100100000 #RETRY #SACCT #SCPNC #SPNC #TAAC #TABAD 5 N 18002289074 18002289074 N Y #TCMAP 111000100000 #TIPAS Y Comments Refer to the table below for bit map details Y= If the total tab amount (including tip) exceeds the original authorization by more than 20%, the terminal will dial to the host for a new authorization.
DOWNLOAD PARAMETERS Telecheck Check Service Information The following Zontalk parameters (memory locations) are used when establishing Telecheck using the LinkPoint 3000 LFRST23 Restaurant application: • • • • • #CKSVC- Check Service type: Telecheck is “2” #CKPNP- Check Guarantee Primary Phone number: Default is 950-5666 #CKPNS- Check Guarantee Secondary Phone number: Default is 1-800-366-8950 #CKMID- Check Guarantee Merchant ID: No default #TCMAP- Telecheck prompt options (SEE BELOW) Telecheck Check Serv
DOWNLOAD PARAMETERS Equifax Check Service Information The following Zontalk parameters (memory locations) are used when establishing the Equifax check service using the LinkPoint 3000 LFRST23 Restaurant application: • • • • #CKSVC- Check Service type: Equifax is “1” #CKPNP- Check Guarantee Primary Phone number: Default is 1-800-628-5637 #CKPNS- Check Guarantee Secondary Phone number: Default is 1-800-237-2626 #CKMID- Check Guarantee Merchant ID: No default –as supplied by Equifax A standard part of the Zo
DOWNLOAD PARAMETERS DIAL STRING CODES SPECIFIC TO LP3000 The following table contains a list of codes and their uses for special telephone dialing circumstances. These can be keyed directly into the locations reserved for entering telephone numbers.
BASIC OPERATION BASIC OPERATION Transaction Keys The LinkPoint 3000 Restaurant terminal has eleven (11) transaction keys. Seven of these keys are located directly below the terminal display and are labeled [VOID], [SALE], [ATM/DEBIT], [REVIEW], [CLOSE], and [RETURN]. The other three transaction keys are located to the right of the number keys, [÷] (REPRINT), [X] (AUTH ONLY), and [-] (TKT ONLY). Additionally, the [+] key adjacent to the [ENTER] key is used to add tips and close out tabs.
BASIC OPERATION The Calculator The LinkPoint 3000 includes a built-in calculator capable of performing simple arithmetic calculations. To access the calculator, from the idle prompt (READY message) press the desired numeral and associated math symbols and press [ENTER] to obtain the result. For example, to calculate the result of the sum of two plus two, press [2] [+] [2] [ENTER] and the terminal will display the sum, in this case “4.” For a decimal point, please press the [*] key.
LOCAL FUNCTIONS LOCAL FUNCTIONS Printer Enable/Disable To enable or disable the printer follow the instructions outlined below. Display Message Operator Action _____READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] Press [ENTER]. FUNCTION Key in [4] [1] and press [ENTER]. [▲] [▲] _ [▲] ENTER PASSWORD _ [▲] [▲] [▲] If prompted, key in the password (the default is 123123) and press [ENTER].
LOCAL FUNCTIONS Display Message Operator Action ENTER DIAL PREFIX Key in the necessary prefix for the terminal to dial out and press [ENTER]. [▲] [▲] [▲] CHANGE ACCEPTED [▲] [▲] Terminal returns to the idle prompt. [▲] Dial Suffix To enter, view, or change any Dial Suffix. This would be used for situations in which a dial out password is required, or when post-dial delays are necessary. Display Message Operator Action _____READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] Press [ENTER].
LOCAL FUNCTIONS _____READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] Press [ENTER]. FUNCTION Key in [4] [5] and press [ENTER]. [▲] [▲] _ [▲] ENTER PASSWORD _ [▲] [▲] [▲] If prompted, key in the password (the default is 123123) and press [ENTER]. DEMO MODE YES [▲] [▲] Press the left [▲] key to enable the demo mode or press the right [▲] key to disable the demo mode. NO [▲] CHANGE ACCEPTED [▲] [▲] Terminal returns to the idle prompt.
LOCAL FUNCTIONS _____READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] Press [ENTER]. FUNCTION Key in [4] [7] and press [ENTER]. [▲] __ [▲] [▲] ENTER_PASSWORD__ [▲] [▲] [▲] If prompted, key in the password (the default is 123123) and press [ENTER]. CURRENT BATCH#: 0 Press [ENTER] to clear the batch. (optional) [▲] [▲] [▲] NEW BATCH # -_ [▲] [▲] Key in the new batch number (one digit, 0-9) and press [ENTER]. [▲] BATCH # CHANGED_ [▲] [▲] Press [CLEAR] to return to the idle prompt.
LOCAL FUNCTIONS [▲] [▲] DEVICE ID XXXX_ [▲] [▲] [▲] Press [ENTER] to continue or to change, key in the new 1-4 digit ID and press [ENTER]. Note: This cannot be changed unless the batch is empty. [▲] PRIMARY PHONE #_ XXXXXXX [▲] [▲] [▲] Press [ENTER] to go to the next field, or to change this, key-in the new host phone number and press [ENTER]. This field may be changed even with an open batch.
LOCAL FUNCTIONS BATCH_CLEARED_ [▲] [▲] Press [CLEAR] to return to the idle prompt. [▲] View Last Response From Host To view the host response (approved, declined, etc.) from the most recent transaction, follow the procedures below. Display Message Operator Action _____READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] Press [ENTER]. FUNCTION Key in [4] [0] and press [ENTER]. [▲] [▲] __ [▲] LAST HOST RESPONSE: Approved xxxxxx [▲] [▲] [▲] Press [CLEAR] after reviewing this information.
STANDARD KEY OPERATIONS STANDARD KEY OPERATIONS Terminal transactions are common, unprotected transactions that all personnel can perform. These transactions include Dine In, Take Out, Bar Tab, ATM/Debit Sale (optional), Return, Authorization Only, Ticket Only, Void, Review, Close Batch, and Reprint. The LinkPoint 3000 READY message estimates the number of transactions that can be performed before the batch is full.
STANDARD KEY OPERATIONS DINE IN / BAR TAB & TAKE OUT The following procedures are nonmonetary transactions that pre-authorize the customer’s card for the base amount of the sale, plus a customizable 20% for a subsequent gratuity. Please see page 55 for adding tip to and finalizing these sales, using the [+] key. Dine In — Swipe Display Message Operator Action READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] Slide the card through the cardreader.
STANDARD KEY OPERATIONS Open Bar Tab — Swipe Display Message Operator Action READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] Press the key labeled [SALE]. ENTER PASSWORD - If prompted, key in the password (the default is 123123) and press [ENTER]. (This prompt is optional.) [▲] DINE | [▲] [▲] [▲] (optional) TAB TAKE-OUT | | [▲] [▲] Press the center [▲] key to Select Tab. BAR TAB ENTER ACCOUNT # [▲] [▲] [▲] Slide the card through the cardreader.
STANDARD KEY OPERATIONS Display Message Operator Action APPROVED XXXXXX When the transaction is approved, the printer (if available) prints a receipt of the transaction. Press [CLEAR] to return to the idle prompt. [▲] Note: [▲] [▲] After the receipt prints and the customer is ready to close the Tab, the bartender/server completes the FOOD/BEV/TAX line and the customer completes the Tip & Total lines and signs the receipt. The bartender/server then ‘closes’ the Tab. See page 58 in this manual.
STANDARD KEY OPERATIONS Display Message Operator Action APPROVED XXXXXX When the transaction is approved, the printer (if available) prints a receipt of the transaction. Press [CLEAR] to return to the idle prompt. [▲] [▲] [▲] Dine In / Bar Tab or Take Out — Manual Display Message Operator Action READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] Press the key labeled [SALE]. DINE TAB TAKE-OUT | | | [▲] [▲] [▲] Select DINE, TAB or TAKE-OUT.
STANDARD KEY OPERATIONS Display Message Operator Action APPROVED XXXXXX [▲] [▲] When the transaction is approved, the printer (if available) prints a receipt of the transaction. Press [CLEAR] to return to the idle prompt.
STANDARD KEY OPERATIONS The Open Bar Tab receipt will look like this: -Transaction type specification OPEN TAB RECEIPT -Customized header (up to 6 lines) RESTAURANT CROSSROADS MEGA-MALL 123 MAIN STREET ANYWHERE, USA 12345 PHONE: (XXX) XXX-XXXX FAX: (XXX) XXX-XXXX Merch ID: XXXXXXXXXX Terminal ID: XXXX -Customer ID -Terminal ID Item:001 VISA BAR TAB / SWIPED Acct: XXXXXXXXXXXXXX EXP: 12/00 JOHN DOE Invoice #: XXXXXXXX Server ID: XXXX -Item #, card & trans type, entry method -Card number, expiration dat
STANDARD KEY OPERATIONS -Transaction type specification SALE RECEIPT -Customized header (up to 6 lines) RESTAURANT CROSSROADS MEGA-MALL 123 MAIN STREET ANYWHERE, USA 12345 PHONE: (XXX) XXX-XXXX FAX: (XXX) XXX-XXXX Merch ID: XXXXXXXXXXXXXXXX Terminal ID: XXXX -Merchant ID -Terminal ID Item:001 VISA TAKE OUT / SWIPED Acct: XXXXXXXXXXXXXX EXP: 12/00 JOHN DOE Server ID: XXXX Invoice #: XXXX -Item #, card & trans type, entry method -Card number, expiration date -Cardholder name (if card is swiped) -Server
STANDARD KEY OPERATIONS The Adding Tips function is used to enter and correct tip amounts as necessary for successful batch closure. Follow the steps below to enter and adjust tips, prior to batch closure. Display Message Operator Action READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] Press the [+] key. ENTER PASSWORD _ [▲] [▲] [▲] If prompted, key in the password (the default is 123123) and press [ENTER].
STANDARD KEY OPERATIONS END OF SERVERS/ ENTER SERVER ID [▲] [▲] [▲] If all the tips have been added, the terminal will display END OF SERVERS. Otherwise, it will prompt ENTER SERVER ID for further editing.
STANDARD KEY OPERATIONS CLOSING BAR TAB (REQUIRED TO CLOSE BATCH) The Adding Tab function is used to adjust the amount of a Bar Tab. Follow the steps below to edit a Bar Tab, prior to batch closure. Display Message Operator Action READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] ENTER PASSWORD [▲] [▲] (optional) If prompted, key in the password (the default is 123123) and press [ENTER]. [▲] (This prompt is optional.
STANDARD KEY OPERATIONS The Bar Tab Receipt will look like this: -Transaction type specification CLOSE TAB RECEIPT -Customized header (up to 6 lines) RESTAURANT CROSSROADS MEGA-MALL 123 MAIN STREET ANYWHERE, USA 12345 PHONE: (XXX) XXX-XXXX FAX: (XXX) XXX-XXXX Merch ID: XXXXXXXXXX Terminal ID: XXXX -Customer ID -Terminal ID Item:001 VISA BAR TAB / SWIPED Acct: XXXXXXXXXXXXXX EXP: 12/00 JOHN DOE Approval Code: XXXXXX -Item #, card & trans type, entry method -Card number, expiration date -Cardholder name
STANDARD KEY OPERATIONS ADJUST AMOUNT (FOR NEW TOTAL) The Adjust Amount feature is a manager function which allows a DINE-IN sale amount to be changed in the event the guest chooses to add an incidental, such as dessert, after the initial transaction is completed. The manager password is required to access this function. This must be used very carefully. Once the amount is modified, a new ‘ADJUSTED’ receipt will print for customer signature.
STANDARD KEY OPERATIONS The finished Adjusted Dine In receipt will look like this: -Transaction type specification SALE RECEIPT -Customized header (up to 6 lines) RESTAURANT CROSSROADS MEGA-MALL 123 MAIN STREET ANYWHERE, USA 12345 PHONE: (XXX) XXX-XXXX FAX: (XXX) XXX-XXXX Merch ID: XXXXXXXXXXXXXXXX Terminal ID: XXXX -Merchant ID -Terminal ID Item:001 VISA DINE IN / SWIPED Acct: XXXXXXXXXXXXXX EXP: 12/00 -Item #, card & trans type, entry method -Card number, expiration date Server ID: XXXX -Server ID
STANDARD KEY OPERATIONS ATM / DEBIT CARD SALE An ATM/Debit sale is a monetary function that transfers funds from the cardholder’s checking or savings bank account to the merchant’s account. A PINpad and a printer are required to process an ATM/Debit card. Swipe Only (Manual entry of Debit cards is not allowed.) Display Message Operator Action READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] ENTER PASSWORD [▲] [▲] (optional) [▲] Press the key labeled [ATM/DEBIT].
STANDARD KEY OPERATIONS PINpad Display With PINpad 101 or 1000 TIP AMT? Customer enters the tip amount on the PINpad and presses [ENTER]. This message displays if the terminal is setup to prompt the PINpad for the tip amount to be entered by the cardholder. [▲] [▲] [▲] Display Message Operator Action SWIPE CARD Slide card through the cardreader. [▲] [▲] [▲] PINpad Display With PIN pad 101 or 1000 THANK YOU No operator action as this message flashes.
STANDARD KEY OPERATIONS Display Message Operator Action AUTH/TKT XXXXXX When the transaction is approved, the printer prints a receipt of the transaction. Press [CLEAR] to return to the idle prompt.
STANDARD KEY OPERATIONS RETURN A Return is a monetary transaction that is used to reverse a previously settled transaction. A Return initiates a credit to the cardholder’s account. Follow the steps below to capture a credit return. Credit Card Return -- Swipe Display Message Operator Action READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] ENTER PASSWORD [▲] [▲] (optional) [▲] Press the key labeled [RETURN]. If prompted, key in the password (the default is 123123) and press [ENTER].
STANDARD KEY OPERATIONS Credit Card Return — Manual Display Message Operator Action READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] ENTER PASSWORD [▲] [▲] (optional) [▲] Press the key labeled [RETURN]. If prompted, key in the password (the default is 123123) and press [ENTER]. (This prompt is optional.) RETURN: ENTER ACCOUNT # [▲] [▲] [▲] Key in the cardholder’s account number and press [ENTER].
STANDARD KEY OPERATIONS The finished Return receipt will look like this: -Transaction type specification RETURN RECEIPT -Customized header (up to 6 lines) RESTAURANT CROSSROADS MEGA-MALL 123 MAIN STREET ANYWHERE, USA 12345 PHONE: (XXX) XXX-XXXX FAX: (XXX) XXX-XXXX Merch ID: XXXXXXXXXXXXXXXX Terminal ID: XXXX -Merchant ID -Terminal ID Item:003 VISA DINE IN RTRN / SWIPED Acct: XXXXXXXXXXXXXX EXP: 12/99 JOHN DOE -Item #, card & trans type, entry method -Card number, expiration date -Cardholder name (if c
STANDARD KEY OPERATIONS ATM / DEBIT CARD RETURN An ATM/Debit Return is a monetary function that transfers funds from the merchant’s bank account to the cardholder’s account. A PINpad and a printer are required to process an ATM/Debit card. THIS TRANSACTION IS DISABLED AS THE DEFAULT, DUE TO RESTRICTIONS PLACED BY MANY REGIONAL POS DEBIT NETWORKS. Swipe Only (Manual entry of Debit cards is not allowed.
STANDARD KEY OPERATIONS PINpad Display With PIN pad 101 or 1000 ENTER PIN The customer should then enter his/her PIN on the PINpad. [▲] [▲] [▲] PUSH ∨ENTER∨ [▲] [▲] Completing the instructions on the PINpad, the customer should press [ENTER]. [▲] INVOICE NUMBER? [▲] [▲] (optional) [▲] PLEASE WAIT... [▲] [▲] [▲] Please wait as the terminal communicates with the host computer. [▲] RETURN XXXXXX [▲] Key in the guest check number and press [ENTER]. (This is an optional prompt.
STANDARD KEY OPERATIONS The finished ATM/Debit Return receipt will look like this: -Transaction type specification ATM/DEBIT RECEIPT -Customized header (up to 6 lines) RESTAURANT CROSSROADS MEGA-MALL 123 MAIN STREET ANYWHERE, USA 12345 PHONE: (XXX) XXX-XXXX FAX: (XXX) XXX-XXXX Merch ID: XXXXXXXXXXXXXXXX Terminal ID: XXXX -Merchant ID -Terminal ID Item:999 ATM/DEBIT DINE IN RTRN Acct: XXXXXXXXXXNNNN EXP: 12/00 -Item #, card & trans type -Card number, expiration date Invoice ID: XXXXX -Server ID (opti
STANDARD KEY OPERATIONS AUTHORIZATION ONLY An Authorization Only is a nonmonetary function that checks the availability of the cardholder’s credit. Follow the steps below to authorize a transaction without data capture or deposit. Auth Only — Card Swipe Display Message Operator Action READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] ENTER PASSWORD [▲] [▲] (optional) [▲] Press the [X] key labeled [AUTH ONLY]. If prompted, key in the password (the default is 123123) and press [ENTER].
STANDARD KEY OPERATIONS Auth Only — Manual Display Message Operator Action READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] ENTER PASSWORD [▲] [▲] (optional) [▲] Press the [X] key labeled [AUTH ONLY]. If prompted, key in the password (the default is 123123) and press [ENTER]. (This prompt is optional.) AUTH ONLY: ENTER ACCOUNT # [▲] [▲] [▲] Key in the cardholder’s account number and press [ENTER].
STANDARD KEY OPERATIONS The finished Auth Only receipt will look like this: AUTH ONLY RECEIPT THIS TRANSACTION IS NOT A COMPLETE SALE -Transaction type specification -Customized header (up to 6 lines) RESTAURANT CROSSROADS MEGA-MALL 123 MAIN STREET ANYWHERE, USA 12345 PHONE: (XXX) XXX-XXXX FAX: (XXX) XXX-XXXX Merch ID: XXXXXXXXXXXXXXXX Terminal ID: XXXX -Merchant ID -Terminal ID VISA AUTH ONLY / SWIPED Acct: XXXXXXXXXXXXXX EXP: 12/00 JOHN DOE -Card type, trans type, entry method -Card number, expiratio
STANDARD KEY OPERATIONS TICKET ONLY (OFFLINE) The Ticket Only transaction (also known as OFFLINE) is a monetary function that is used to capture a transaction that was previously authorized. If an Auth Only was performed or a voice authorization was received, follow the steps below to complete the transaction.
STANDARD KEY OPERATIONS Display Message Operator Action APPROVAL CODE [▲] [▲] _ [▲] Key in approval code previously obtained via voice authorization or through an Auth Only transaction and press [ENTER]. [▲] When the transaction is accepted, the printer (if available) prints a receipt of the transaction. Press [CLEAR] to return to the idle prompt.
STANDARD KEY OPERATIONS Display Message Operator Action FOOD & BEV AMT? $0.00 [▲] [▲] [▲] INVOICE NUMBER? [▲] [▲] (optional) Key in the guest check and press [ENTER]. (This is an optional prompt.) [▲] APPROVAL CODE [▲] [▲] ______ [▲] Key in approval code previously obtained via voice authorization or through an Auth Only transaction and press [ENTER]. [▲] When the transaction is accepted, the printer (if available) prints a receipt of the transaction.
STANDARD KEY OPERATIONS The finished Ticket Only receipt will look like this: -Transaction type specification TICKET ONLY RECEIPT -Customized header (up to 6 lines) RESTAURANT CROSSROADS MEGA-MALL 123 MAIN STREET ANYWHERE, USA 12345 PHONE: (XXX) XXX-XXXX FAX: (XXX) XXX-XXXX Merch ID: XXXXXXXXXXXXXXXX Terminal ID: XXXX -Merchant ID -Terminal ID Item:001 VISA DINE IN TKTO/SWIPED Acct: XXXXXXXXXXXXXX EXP: 12/00 JOHN DOE Invoice: XXXXXXXX SERVER ID: XXXX APPROVAL CODE: XXXXXX -Item #, card & trans type, e
STANDARD KEY OPERATIONS VOID A Void is a monetary transaction used to cancel a transaction completed in an open batch. Follow the steps below to void a transaction. Display Message Operator Action _____READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] Press the key labeled [VOID]. ENTER PASSWORD If prompted, key in the password (the default is 123123) and press [ENTER]. (This prompt is optional.) [▲] [▲] (optional) [▲] VOID..
STANDARD KEY OPERATIONS The finished Void receipt will look like this: -Transaction type specification VOID RECEIPT -Customized header (up to 6 lines) RESTAURANT CROSSROADS MEGA-MALL 123 MAIN STREET ANYWHERE, USA 12345 PHONE: (XXX) XXX-XXXX FAX: (XXX) XXX-XXXX Merch ID: XXXXXXXXXXXXXXXX Terminal ID: XXXX -Merchant ID -Terminal ID Item:001 VISA DINE IN VTKTO/SWIPED Acct: XXXXXXXXXXXXXX EXP: 12/00 Invoice: XXXXXX SERVER ID: XXXXXXXX -Item #, card & trans type, entry method -Card number, expiration date
STANDARD KEY OPERATIONS REVIEW The Review function enables the reviewing and printing of transactions currently stored in the batch. The review function includes a variety of options: Item Review, Totals Review for Card and Server ID totals (when applicable), Item Detail Report, and Totals Reports for Card and Server ID totals (when applicable). Reports can be displayed on the LinkPoint 3000 display panel or, if a printer is available, printed.
STANDARD KEY OPERATIONS Total Review (Card Totals) The procedures outlined below show how to display card totals information. Display Message Operator Action _____READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] Press the key labeled [REVIEW]. ENTER PASSWORD If prompted, key in the password (the default is 123123) and press [ENTER]. (This prompt is optional.
STANDARD KEY OPERATIONS Total Review (Server Totals) This is an optional report. If enabled, this report can be reviewed by following the procedures outlined below. Display Message Operator Action _____READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] Press the key labeled [REVIEW]. ENTER PASSWORD - If prompted, key in the password (the default is 123123) and press [ENTER]. (This prompt is optional.
STANDARD KEY OPERATIONS PRINTING REPORTS Item Detail Report Display Message Operator Action _____READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] Press the key labeled [REVIEW]. ENTER PASSWORD If prompted, key in the password (the default is 123123) and press [ENTER]. (This prompt is optional.) [▲] [▲] (optional) [▲] ITEM TOTAL PRINT | | | [▲] [▲] [▲] ITEM SERVR SUMMARY | | | [▲] [▲] [▲] ITEM DETAIL PRINTING... [▲] [▲] [▲] LinkPoint International, Inc. 1999 Press the right [▲] key to select PRINT.
STANDARD KEY OPERATIONS The finished Item Detail Report will look like this: -Transaction type specification ITEM DETAIL REPORT -Customized header (up to 6 lines) RESTAURANT STORE CROSSROADS MEGA-MALL 123 MAIN STREET ANYWHERE, USA 12345 PHONE: (XXX) XXX-XXXX FAX: (XXX) XXX-XXXX Merchant ID: XXXXXXXXXXXXX Terminal ID: XXXX Date: 01/03/00 Day: Mon Item: 001 Time: 11:30P CREDIT TRANSACTIONS ----------------------------------VISA DINE IN SALE/SWIPED -Merchant ID -Terminal ID -Date, day, time of transacti
STANDARD KEY OPERATIONS Summary Report (Card Totals) Display Message Operator Action _____READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] Press the key labeled [REVIEW]. ENTER PASSWORD - If prompted, key in the password (the default is 123123) and press [ENTER]. (This prompt is optional.) [▲] [▲] (optional) [▲] ITEM TOTAL PRINT | | | [▲] [▲] [▲] ITEM SERVR SUMMARY | | | [▲] [▲] [▲] TOTALS [▲] [▲] TOTALS PRINTING... [▲] [▲] OPEN TABS [▲] [▲] LinkPoint International, Inc.
STANDARD KEY OPERATIONS The finished Summary Report will look like this: -Transaction type specification BATCH SUMMARY REPORT -Customized header (up to 6 lines) RESTAURANT STORE Merchant ID: XXXXXXXXXXXXXXXX Terminal ID: XXXX -Merchant ID -Terminal ID Date: 01/03/00 Time: 11:30P -Date, time of transaction CARD ITEM MC 002 MASTERCARD/VISA SUMMARY TRAN ACCT# TIP SALE 5-4444 2.00 MC VISA 001 TTLS: SALE 4-6666 VISA TTLS: 10.
STANDARD KEY OPERATIONS An alternate, optional SPECIAL BREAKDOWN Summary Report will look like this (it breaks out each the DINE IN, BAR TAB and TAKE OUT transactions in separate groupings): -Report type specification BATCH SUMMARY REPORT -Customized header (up to 6 lines) RESTAURANT STORE Merchant ID: XXXXXXXXXXXXXXXX Terminal ID: XXXX -Merchant ID -Terminal ID Date: 01/03/00 Time: 11:30P -Date, time of transaction DINE-IN CARD ITEM MC 002 VISA 001 TRAN ACCT# SALE 5-4444 SALE 4-6666 ===== MC/VISA T
STANDARD KEY OPERATIONS @@@@@@@@@@@@@@@@@@@@@@@@@@ CREDIT CARD GRAND TTL $ 000.00@ @@@@@@@@@@@@@@@@@@@@@@@@@@ SERVER ID 001 TOTALS: SERVER TOTALS REPORT TRANS TIP 003 5.00 === ======= 003 5.00 TOTAL 24.00 ======== $ 29.00 DEBIT CARD SUMMARY ITM ACCT# FOOD/BEV TIP CASH FEE TTL 999 XXXXX 15.00 1.00 20.00 9.99 45.99 ====== ====== ===== ===== ==== TOTALS: $15.00 $1.00 $20.00 $9.99 $45.99 1999 LinkPoint International, Inc.
STANDARD KEY OPERATIONS Open Tab Detail Report This report is available for printing only when the Bar Tab feature is enabled and there exists one or more unfinalized bar tab. Display Message Operator Action _____READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] Press the key labeled [REVIEW]. ENTER PASSWORD - If prompted, key in the password (the default is 123123) and press [ENTER]. (This prompt is optional.
STANDARD KEY OPERATIONS The finished Open Tab Detail Report will look like this: OPEN TAB DETAIL REPORT -Transaction type specification RESTAURANT STORE CROSSROADS MEGA-MALL 123 MAIN STREET ANYWHERE, USA 12345 PHONE: (XXX) XXX-XXXX FAX: (XXX) XXX-XXXX -Customized header (up to 6 lines) Merchant ID: XXXXXXXXXXXXX Terminal ID: XXXX Date: 01/03/00 Day: Mon TAB# 001 CARD: VISA Acct: XXXXXXXXXXXX RESP: APPROVED XXXXXX Time: 11:30P -Merchant ID -Terminal ID -Date, day, time of transaction -Tab (item) #, Car
STANDARD KEY OPERATIONS Summary Report (Server Totals) Display Message Operator Action _____READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] Press the key labeled [REVIEW]. ENTER PASSWORD [▲] [▲] [▲] If prompted, key in the password (the default is 123123) and press [ENTER]. (This prompt is optional.) ITEM TOTAL PRINT | | | [▲] [▲] [▲] Press the right [▲] key to select PRINT. ITEM SERVR SUMMARY | | | [▲] [▲] [▲] Press the middle [▲] key to select SERVR.
STANDARD KEY OPERATIONS The finished Summary Report for a single Server’s total will look like this: -Transaction type specification SERVER XXXX REPORT -Customized header (up to 6 lines) RESTAURANT CROSSROADS MEGA-MALL 123 MAIN STREET ANYWHERE, USA 12345 PHONE: (XXX) XXX-XXXX FAX: (XXX) XXX-XXXX Merch ID: XXXXXXXXXX Terminal ID: XXXX Date: 01/08/00 Day: SAT $ ITEM CARD TRAN 001 4-1234 -Customer ID -Terminal ID -Date, Day and Time Time: 01:30P TIP DINE 5.00 ===== ===== GRAND TOTALS: $ 5.
STANDARD KEY OPERATIONS REPRINT The reprint function prints a duplicate copy of a captured transaction before the batch is closed. This feature cannot be used to reprint an Auth Only transaction. Display Message Operator Action _____READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] Press the [÷] key (REPRINT/PRINT key). ENTER PASSWORD - If prompted, key in the password (the default is 123123) and press [ENTER]. (This prompt is optional.) [▲] [▲] (optional) [▲] Reprint...
STANDARD KEY OPERATIONS A duplicate receipt will look like this: ***DUPLICATE*** VOID RECEIPT -Transaction type specification -Customized header (up to 6 lines) RESTAURANT -Customer ID -Terminal ID -Item #, card type, transaction type, entry method -Card number, expiration date -Cardholder name (if card is swiped) Merch ID: XXXXXXXXXXXXXXXX Terminal ID: XXXX Item:001 VISA VSALE / SWIPE Acct: XXXXXXXXXXXXXX EXP: 12/00 JOHN DOE FOOD / BEV / TAX $ 00.
STANDARD KEY OPERATIONS CLOSE BATCH The Close Batch procedure is a monetary transaction used to summarize daily sales and ticket only functions for electronic deposit into the merchant’s bank account. Follow the steps below to summarize transactions for electronic deposit. Auto Close is not available on the restaurant application. Display Message Operator Action _____READY XXX JAN-03-00_MON_12:00P [▲] [▲] [▲] Press the key labeled [CLOSE].
STANDARD KEY OPERATIONS The completed Batch receipt will look like this: BATCH CLOSED MERCH ID: XXXXXXXXXXXXXX TERMINAL ID: XXXX -Merchant ID -Terminal ID DATE 01/03/00 -Date and time of close TIME 11:00P # ITEMS: XXX RESP: CLOSE 00000.00 1999 LinkPoint International, Inc.
APPENDIX A—PROMPTS APPENDIX A—PROMPTS This appendix explains the meaning of the different terminal prompts. ADJUST TAB The ability to change the tab amount that was initially authorized. ADJUST TIP The ability to change a tip amount before closing the batch. ALREADY VOIDED The selected item in the batch was already voided. APPROVAL CODE This message prompts for the entry of the authorization code during a Ticket Only transaction. BAR TAB An accumulated amount for a customer’s bar purchases.
APPENDIX A—PROMPTS DECLINED The card has been declined by the host computer. DEMONSTRATION ONLY! NOT AN ACTUAL SALE Prompts at the beginning of each demo transaction. DIALING... This message is displayed when the terminal begins dial out. DINE IN The entry method defining a sale where the customer dines within the establishment. ENTER APPL. ID This message prompts during the download request. ENTER LAST 4 DIGITS Card fraud protection prompt displayed after a card is swiped.
APPENDIX A—PROMPTS INVALID EXP DATE The expiration date entered was formatted incorrectly. The correct date format is MMYY (i.e., for January 1999, 0199 should be entered). INVALID PIN The transaction was DECLINED because the customer entered an incorrect PIN. INVALID SERVICE Optional service is not enabled. INVALID TERM ID The terminal has been programmed incorrectly. INVALID TRAN TYPE The terminal may not be programmed to accept this transaction (i.e.
APPENDIX A—PROMPTS NO TOTALS FOUND! No transactions were found for the card type selected. NOT FOUND!... The terminal displays this message when it cannot find the information requested (i.e., there is no item number 99 in the current batch). OPEN TAB This displays at batch closure when a Bar Tab requires finalization. PICK UP CARD The host computer has detected that the card used is no longer valid or it may be lost or stolen. PREV NEXT NEW This message displays on line 2 during a VOID request.
APPENDIX A—PROMPTS TRANSMITTING... This message displays when the terminal is sending transaction data to host via modem. TRY AGAIN The card may have been improperly swiped through the cardreader— attempt to swipe the card again. UNDEFINED CARD TYPE The card number does not match the required account range settings. If the account number is valid, the terminal is not properly setup to accept that particular card type.
APPENDIX B—TROUBLESHOOTING GUIDELINES APPENDIX B—TROUBLESHOOTING GUIDELINES This appendix identifies some problems that may be encountered and the actions necessary to correct them. DISPLAY PANEL MALFUNCTION If the LinkPoint 3000 displays incorrect information, such as an unreadable message or nothing at all, it may have a power problem or be a defective terminal. The terminal application may not have been properly loaded. KEYPAD MALFUNCTION Check the display panel.
GLOSSARY GLOSSARY 12 Hour Clock Downloaded feature which allows the display of time in 12 or 24 hour format. AC Alternating Current is used as a primary source of power by AC adapters and power supplies. AC Adapter A device that converts AC electrical current to a different DC current so that it can be used by a particular device. Account Number (1) A unique series or group of digits used to numerically identify each cardholder.
GLOSSARY Close Batch A monetary transaction used to summarize the day’s transactions for electronic deposit to the Merchant’s bank account. CPU Central Processing Unit. The brain of the computer or terminal that controls either directly or indirectly every function and device associated with the computer/terminal. Customer ID Number A number used by merchants to identify themselves to the host computer at their bank or financial institution.
GLOSSARY PIN Personal Identification Number. A four- to sixteen-digit confidential code or electronic signature used by the cardholder to identify themselves to the host computer as the proper user of a credit or debit card. PINpad A Personal Identification Number pad is an encrypted input device used for entering a private identification code that validates a transaction. Reprint A nonmonetary transaction used to print a duplicate copy of a captured transaction before the batch is closed.
GLOSSARY Index Dine In / Bar Tab & Take Out Bar Tab receipt .....................................................54 Dine In receipt................................................52, 61 Take Out receipt ...................................................54 Dine In / Bar Tab or Take Out -- Manual .................52 Display .....................................................................11 definition ............................................................104 Display Panel...........................
GLOSSARY card totals .............................................................81 item.......................................................................80 operator totals.......................................................82 KEYPAD MALFUNCTION.................................. 102 L Line Cord .............................................................. 104 LINE ERROR......................................................... 99 S Scroll definition ..............................................
GLOSSARY warranty......................................................................5 Weight......................................................................11 UNREADABLE CARD ....................................... 100 V Z Void ......................................................................... 78 Zontalk..........................................................26, 33, 36 W WAITING FOR PIN PAD ................................... 101 LinkPoint International, Inc.
