e285 Installation Guide Verifone Part Number DOC087-513-EN-A, Revision A.
e285 Installation Guide © 2019 Verifone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions.
CONTENTS P R EF AC E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conventions and Acronyms . . . . . . . . . . . . . . . . . . .
C ONTENTS SAM Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Communication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SD Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PREFACE This guide is your primary source of information for setting up the e285. Audience Organization This guide is useful for anyone installing an e285 device. Basic descriptions of the device features are also provided. This guide is organized as follows: Chapter 1, Device Overview. Provides an overview of the e285. Chapter 2, Device Setup. Explains how to set up the e285 device. It tells you how to select a location, establish power connection, and install the SIM/SAM card. Chapter 3, Specifications.
P REFACE Conventions and Acronyms Conventions and Acronyms This section describes the conventions and acronyms used in this guide. Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Table 1 Document Conventions Convention Meaning Example Blue Text in blue indicates terms that are cross referenced. See Conventions and Acronyms. Italics Italic typeface indicates book titles or emphasis.
CHAPTER 1 Device Overview This chapter provides a brief description of the e285 device. The e285 device is a standalone, wireless handheld payment device, making it easy to process a transaction anywhere. It provides mobile payment capabilities via 3G connectivity. It is also a powerful 3G/Bluetooth/Wi-Fi dual band solution – featuring advanced communications for fewer dropped transactions so merchants can accept payments securely, extending their point of sale opportunities.
D EVICE O VERVIEW Features and Benefits Features and Benefits The e285 provides the right combination of features and functions including a triple-track magnetic-stripe card reader, smart card reader, integrated PIN pad, and contactless/NFC support. Triple Radio • Performance Modern Application • Environment • Reliable operating system and powerful tools to create richer customer experiences. Common Engage software architecture enables faster and more cost effective application development.
D EVICE O VERVIEW Features and Benefits • EMV L1 and L2 • ISO7816-3, ISO7816-10, and EMV 4.3 standards Connectivity USB host/ device port • Support UART0 software debug (TXD0, RXD0). • USB2.0 high speed • Support 5V/200mA for external USB peripherals • USB host or device is configured by SW • Type C USB connector at bottom • Communication port for smart device on charge stand (Android, Windows, or iDevice) Bluetooth (wireless communication) • Bluetooth 4.
D EVICE O VERVIEW Features and Benefits 10 E285 INSTALLATION GUIDE
CHAPTER 2 Device Setup This chapter describes the device setup procedure. You will learn about: Usage Guidelines • Usage Guidelines • Unpacking the Shipping Carton • Device Features • Removing the Battery Cover • Installing micro SIM and/or SAM Cards • Using the Battery • Connecting to a Computer • Conducting Wireless Transactions • Using the Smart Card Reader • Using the Magnetic Card Reader • Using the CTLS Reader R S Follow these guidelines when using your e285.
D EVICE S ETUP Unpacking the Shipping Carton Personal Security The e285 is a handover device. Always exercise extreme caution when Considerations conducting transactions especially during PIN entry. • Hand the e285 directly to the cardholder for PIN entry. • Encourage the cardholder to hold the e285 close to avoid others from seeing the information entered. Electrical • Considerations • • Unpacking the Shipping Carton Avoid using this product during electrical storms.
D EVICE S ETUP Device Features Device Features Before you continue the installation process, familiarize yourself with the features of the e285. (See Figure 2) Front Panel The front panel includes the following features: MAGNETIC STRIPE READER LCD DISPLAY KEYPAD SMART CARD READER Figure 2 5 . A e285 Device Features (Front Panel) • A colored capacitive-touch LCD Display • Two types of keys: a b N O telephone style S I keypad (keypads may vary in style).
D EVICE S ETUP Removing the Battery Cover Removing the Battery Cover Remove the battery cover to access the battery as well as the micro SIM and micro SAM slots. 1 Turn off the device. 2 Place the device upside down on a soft, clean surface to protect the screen from scratches. 3 If installed, loosen the retaining screw. 4 Slide the battery cover down, away from the magnetic card reader.
D EVICE S ETUP Starting Up and Shutting Down Starting Up and The e285 device starts up differently depending on how it is powered. Shutting Down • The device starts up automatically when the e285 is connected to a nonbattery power source, regardless of the battery charge state. • NOTE To manually power up, hold the green key down for about 4 seconds until the device displays the startup screen. The 4-second power-up delay prevents device startup if the green key is accidentally held down.
D EVICE S ETUP Using the Battery • NOTE Recharge the battery by connecting the USB-C end of the power pack to the device and plugging the other end of the power pack into a wall outlet. The e285 device automatically shuts off when the battery reaches the critically low charge state. If this occurs, the battery must be recharged for a minimum of 1/2 hour before it can power the device.
D EVICE S ETUP Connecting to a Computer Charging with the Verifone also offers wireless charging accessories (VPN TBD) that can be Folio connect to the optional power supply (VPN PWR087-300-01-A) to charge the e285 device when fitted with the Folio accessory. 1 Insert the USB-C plug into the USB-C port of the wireless charging accessory. 2 Plug the AC power pack into a wall outlet or powered surge protector.
D EVICE S ETUP Using the Smart Card Reader 3 Wait for the application to indicate a completed transaction before removing the card. Premature card removal invalidates the transaction. Figure 5 R 18 E285 INSTALLATION GUIDE Inserting a Smart Card I V E S N O I 5 .
D EVICE S ETUP Using the Magnetic Card Reader Using the Use the magnetic stripe reader to perform credit and debit card transactions. Magnetic Card 1 Position the card with the magnetic stripe facing backwards. Reader 2 To ensure a proper read of the magnetic swipe card, insert the magnetic card from the top of the device, as shown in the illustration below. Figure 6 Using Magnetic Stripe Card 3 Swipe the card through the magnetic card reader. Using the CTLS Reader 5 .
D EVICE S ETUP Using Accessories R 20 E285 INSTALLATION GUIDE I V E S N O I 5 .
CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the e285 device. Unit Power • Requirement Input power rating: 5 V DC, 1 A Charging via USB-C to computer system or Verifone-certified power adapter Temperature • Operating Environment: 0°C to +50 °C (32 °F to 122 °F) • Non-Operating Environment: -20 °C to +60°C (- 4 °F to 140°F) • Relative humidity: 5% to 90% RH non-condensing External • Dimensions • Length: 138 mm • Height: 17.
S PECIFICATIONS SD Memory SD Memory • • NAND Flash: 2 Gbit with 8-bit bus width LPDDR2 SDRAM memory: 1 Gbit with 32-bit bus width R 22 E285 INSTALLATION GUIDE I V E S N O I 5 .
CHAPTER 4 Maintenance and Cleaning The e285 device has no user-maintainable parts. It can, however, be cleaned. Surface Cleaning To clean the device, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they may cause deterioration of plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad or device display.
M AINTENANCE AND C LEANING Additional Safety Information Additional Safety Information The following is additional information for your safety in using this device. WARNING Potentially Explosive Environments When using the device in areas with potential risk of explosion, such as petrol stations, follow the advice of all signs and instructions. If there has been a leak, do not use this device. R 24 E285 INSTALLATION GUIDE I V E S N O I 5 .
CHAPTER 5 Verifone Service and Support For e285 problems, contact your local Verifone representative or service provider. For e285 product service and repair information: Returning a Device for Service NOTE • USA – Verifone Service and Support Group, 1-800-Verifone (837-4366), Monday - Friday, 8 A.M. - 8 P.M., Eastern time • International – Contact your Verifone representative Before returning a e285, you must obtain an MRA number.
VERIFONE S ERVICE AND S UPPORT Accessories and Documentation NOTE • Address the Subject box with to “Verifone MRA Dept.” • Reference the model and part number in the Note box. One MRA number must be issued for each e285 you return to Verifone, even if you are returning several of the same model. 3 Describe the problem(s). 4 Provide the shipping address where the repaired or replacement unit must be returned.
CHAPTER 6 Troubleshooting Guidelines The troubleshooting guidelines provided in the following section are included to help you install and configure your e285 successfully. Typical examples of malfunction you may encounter while operating your e285 and steps you can take to resolve them are listed in this chapter. If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local Verifone representative for assistance.
TROUBLESHOOTING G UIDELINES Battery Does Not Charge Battery Does Not Charge NOTE Blank Display The e285 battery must initially receive a full charge to ensure proper operation. • Allow the e285 device to remain connected to the power pack or Qi charger for eight hours to ensure the battery receives a full charge. • Li-ion batteries are not affected by shallow charging. Furthermore, when the device has no external power source or battery the coin cell battery provides power to the security circuit.
TROUBLESHOOTING G UIDELINES Transactions Fail to Process Transactions Fail to Process There are several reasons why the device may not be processing transactions. Use the following steps to troubleshoot failures. Check the Magnetic Card Reader • Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. • Ensure that you are swiping cards properly.
TROUBLESHOOTING G UIDELINES Transactions Fail to Process R 30 E285 INSTALLATION GUIDE I V E S N O I 5 .
APPENDIX A Caution and Warning Messages e285 Caution and Warning Messages Table 3 Products with UL/cUL certification include French translations of Caution and Warning notices. The following table lists all notices found in the document, their location and the equivalent French translations. Caution and Warning Messages Notice Chapter Page Caution Setup page 12 English Text French Text The terminal is not waterproof or dustproof, and is intended for indoor use only.
C AUTION AND WARNING M ESSAGES e285 Caution and Warning Messages Table 3 Caution and Warning Messages (continued) Notice Chapter Page English Text Warning Setup page 17 Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Ne pas brancher le bloc d'alimentation à une prise extérieure ou exploiter le terminal à l'extérieur. Disconnecting the power during a transaction may cause transaction data files not yet stored in terminal memory to be lost.
Verifone, Inc. 1-800-Verifone www.verifone.com e285 Installation Guide Verifone Part Number DOC087-513-EN-A, Revision A.
