Operation Manual

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POSSIBLE SOLUTIONS:
 Upgrade your BIOS (for information on how to do so, please refer to the documentation
for your BIOS/motherboard or contact your computer vendor’s technical support team
for assistance).
 Use a different motherboard model/brand.
 If the BIOS/motherboard/computer manufacturer/vendor does not provide any updates
that resolve the issue and you use Windows 7 or later and there is an extra boot
partition (whose size is less than 1 GB) on the drive, you can try reinstalling Windows
without this extra boot partition (to work around a bug in the BIOS).
 There two other known workarounds for this issue that require having a Windows
Installation disk:
• Boot your machine using a Windows Installation disk and select to repair your
computer. Choose "Command Prompt" option and when it opens, type the
commands below and then restart your system:
• BootRec /fixmbr
• BootRec /FixBoot
• Delete the 100 MB System Reserved partition located at the beginning of
your drive, set the system partition next to it as the active partition (both can
be done using diskpart utility available in Windows Installation disk repair
option). After that, run Startup Repair after rebooting on Windows Installation
disk. The following link contains detailed instructions:
http://www.sevenforums.com/tutorials/71363-system-reserved-partition-
delete.html
PROBLEM:
When mounting or dismounting a VeraCrypt volume, the system crashes (a ‘blue screen’ error
screen appears or the computer abruptly restarts).
OR
Since I installed VeraCrypt, the operating system has been crashing frequently.
POSSIBLE CAUSES:
 A bug in a third-party application (e.g. antivirus, system "tweaker", etc.)
 A bug in VeraCrypt
 A bug in Windows or a malfunctioning hardware component
POSSIBLE SOLUTIONS:
 Try disabling any antivirus tools, system "tweakers", and any other similar applications. If
it does not help, try uninstalling them and restarting Windows.
If the problem persists, run VeraCrypt and select Help > ‘Analyze a System Crash’.
VeraCrypt will then analyze crash dump files that Windows automatically created when it
crashed (if any). If VeraCrypt determines that a bug in a third party driver is likely to
have caused the crash, it will show the name and provider of the driver (note that
updating or uninstalling the driver might resolve the issue). Whatever the results, you
will be able to choose to send us essential information about the system crash to help
us determine whether it was caused by a bug in VeraCrypt.