User guide

Troubleshooting, alerts and alarms
This chapter is designed to help you understand the messages that your pump is giving you when you get an
alarm or an alert message. The procedures in the beginning of this chapter are to be used when you get
specific alarms or cover a likely condition that might happen. A list of alarms is provided at the end of this
chapter.
NOTE: It is recommended that you read your warranty statement included with your pump for information
on what is covered during your warranty period.
My pump has a NO DELIVERY alarm
When a NO DELIVERY alarm occurs, it means that insulin delivery has stopped. Your pump is not broken, but
it has detected that something is preventing insulin from being delivered. Do the following steps:
1 Check to see if your infusion set has become dislodged or kinked.
2 Check your blood glucose and follow your safety guidelines for treating high glucose if necessary.
3 Clear the alarm by pressing ESC and ACT. A screen appears with two choices: Resume and Rewind.
4 Make sure that there is insulin in your reservoir.
a. If you identified and fixed a kink in your tubing, select Resume.
b. If the reservoir is empty, select Rewind and change your reservoir and infusion set.
5 Monitor your blood glucose closely.
6 If you have followed these steps and receive another NO DELIVERY alarm, call your local representative.
Troubleshooting, alerts and alarms 173
Chapter 13