Specifications

Orders: 800/876/0660 X1
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efi.org/wholesale
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wholesale@efi.org
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91
Policies and Procedures
The sta of EFI’s Wholesale Division looks forward to working with our customers to provide the highest quality, energy
ecient products available at competitive prices. We ship orders throughout the United States from two warehouse
locations: Southborough, Massachusetts and Kaukauna, Wisconsin.
Ordering Information
Our hours of operation are from 8:00 am to 5:00 pm (Eastern Standard Time in MA and Central Standard Time in WI),
Monday through Friday. Our customers are always welcome to visit us to get information or pick up orders.
Headquarters East Coast Sales Office Mid-West Sales Office
40 Washington Street 1 Willow Street 2031 Progress Way
Westborough, MA 01581 Southborough, MA 01772 Kaukauna, Wisconsin 54130
Tel [phone] Tel [phone] X1 Tel [phone]
Fax [phone] Fax [phone]
You can nd us on the Web at efi.org/wholesale or email us at wholesale@efi.org
Shipping
Every eort is made to ship all wholesale orders on the same day they are placed. Orders are generally shipped via
UPS ground service. US Mail service is also available. Large orders may be shipped via common carrier. Overnight and
second day air services are available for the convenience of our customers. The cost of overnight and second day
service is the responsibility of the customer. When applied, shipping charges are passed through to our customers at
the same rate we receive from our carriers — we do not charge for handling or mark up freight.
Pricing
EFI is committed to maintaining fair, competitive pricing and we welcome feedback from our customers. Prices are
subject to change without notice.
Payment Terms
EFI accepts cash, checks, money orders, MasterCard, Visa, American Express or Discover. We will be happy to set up a
net 30 account for qualifying customers who have lled out a credit application. If necessary, we can ship orders C.O.D.
Shipping charges will be added to the invoice — F.O.B. our dock. In most cases, we will not charge freight for orders
over $3,000 within the continental United States. The exceptions to this are foam canisters and oversized products
such as weatherstripping. Haz-mat fees for products that require them are passed on regardless of order size. In an
eort to help our customers, EFI continues to work with carriers to negotiate the best possible freight rates. These
freight policies are subject to change without notice. EFI reserves the right to charge freight or add fuel surcharges
when necessary as a result of rising transportation costs.
Returns
We want to make sure our customers are satised with our products. EFI will honor all manufacturers’ warranties for the
products we sell. If a product does not meet your expectations, please contact us to arrange for an exchange, credit or
refund. Returns are accepted within 30 days for full credit on unused products in original packaging. Please call to get
a Return Materials Authorization (RMA) number before returning product.
EFI cannot accept returns or issue credit on the following products: caulking, sealants, mastic, foams,
and tapes.