Use and Care Manual

WARRANTY INFORMATION
As the world leader in residential daylighting,
we stand behind our products with an
industry-leading warranty, a commitment
we have kept for over 80 years. VELUX Sun
Tunnel skylights are covered and guaranteed
to be free from defects in material and
workmanship for 10 years. Learn more
about your specific coverage in our VELUX
Warranty (PDF) or call us toll free at
1-800-88-VELUX for a printed copy.
RIGID TUBE WARRANTY
VELUX Sun Tunnel® skylights with rigid tubes
feature a reflection-enhanced material that is
covered under a 20-year warranty to be free
from defects in material and workmanship.
Under normal interior environment conditions,
this material will not splinter, yellow, darken,
peel-o, blister, or crack so you can enjoy
brilliant, natural light for many years to come.
HOW TO OBTAIN WARRANTY
PROTECTION:
If you have concerns with your VELUX Sun
Tunnel skylights installation, please contact
your builder, remodeler, or installer, who should
inspect the tube and installation to verify that
installation is according to VELUX instructions.
We find most of the concerns by consumers
can easily be resolved in this step. However,
if there is still a concern, have the builder,
remodeler, or installer contact VELUX
customer service directly.
Prefer to request Technical Assistance
online? Great! Contact our After Sales &
Technical Suppor t Team.
For the VELUX team to respond
appropriately, we ask that you have
the following information ready:
• Your name, address, and phone number
• A description of the product and the
product model number (located on the
identification label attached to each
product)
• A description of the product concern
• Details of any attempts to address concern
A trained customer service team member
will work to solve your concern over the
phone. In many cases, we can identify and
solve concerns over the phone without the
inconvenience of an on-site visit.
Remember, it is the responsibility of the end
user to mitigate and minimize water damage
or other damage that a covered VELUX
product may cause. Our team is passionate
about customer service and will work to
address any issues. We believe our superior
products should come with superior customer
service, too.
05 Product and Customer Support
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