Use and Care Manual

05 Product
and Customer
Support
We hope you will enjoy your Sun Tunnel®
skylight for years to come, but we know
things happen. Inclement weather, reroofing,
accidents, or even remodeling and replacement
issues. Don’t worry: VELUX has you covered!
With our industry-leading warranties and our
team of customer care experts, we’re here
to help.
CUSTOMER SERVICE
For questions regarding products, installation,
remote controls, maintenance, warranty, and
repairs, reach out to the VELUX Customer
Service team. Our team is available via chat or
phone at 800-888-3589 Mon-Fri 7:30-8AM
EST and Sat 9-5PM EST or you can email
via our website.
TECH SUPPORT
For questions regarding product installation,
programming remotes, maintenance, warranty
repairs, etc. reach out to our technical support
team through our website. You can also reach
them by calling the customer service number
and selecting the prompt for tech support.
REGISTERING YOUR SKYLIGHT:
Remember to always register your new
VELUX products. Registering your Sun Tunnel®
skylight helps you stay in the know on any
product updates and makes it easier for our
Customer Service Team to help should any
issues arise.
05 Product and Customer Support
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